French Customer Service Advisor

6 months ago


Edinburgh, United Kingdom CCA Recruitment Full time

Customer Service Representative

**Responsibilities**:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- French speaking customer service advisor

Collaborate with other team members to resolve complex customer issues
Follow up with customers to ensure satisfaction and resolve any outstanding matters

**Requirements**:

- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Ability to work well in a team environment and collaborate effectively
- High school diploma or equivalent required

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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