French Customer Service Advisor
6 months ago
Customer Service Representative
**Responsibilities**:
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- French speaking customer service advisor
Collaborate with other team members to resolve complex customer issues
Follow up with customers to ensure satisfaction and resolve any outstanding matters
**Requirements**:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Ability to work well in a team environment and collaborate effectively
- High school diploma or equivalent required
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Supplemental pay types:
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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