Customer Service Advisor

3 months ago


Edinburgh, United Kingdom Black & White Full time

171
- Edinburgh
- Permanent
- £20k - £24k + Benefits & Hybrid Working

Are you fluent in French and passionate about delivering exceptional customer service? Are you looking to be part of a brand that recognises talent offering various development opportunities? Our client a UK wide organisation is looking to add a further 10 Customer Service Advisors to their already successful teams based in Edinburgh with remote options available

If the above sounds like you read on If you are not, then check out our other jobs - we are also looking for people in other Contact Centre positions

Job Summary

As a French-Speaking Customer Service Representative, you will play a vital role in ensuring customer satisfaction and contributing to the company's success. Your strong communication skills, both in French and English, will be instrumental in assisting customers and providing them with solutions to their inquiries and concerns.

Your role

About you

You will ideally be a Call Centre Agent or Advisor and have done a Telephone-based role for at least one year within a similar environment (extra points if you have experience working in a service and customer-focused environment) and have been great at it and all that being a Customer Service Advisor involves -if it needs explaining then this is probably not for you.

Some bullet points about you:

- Effective questioning and listening skills
- Good organisational and interpersonal skills
- Ability to work under pressure and to tight deadlines
- Computer literate (MS Office) with keyboard skills
- Precise comprehension and ability to communicate clearly in both verbal and written form
- Ability to work independently and as part of a team



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