Aftersales / Customer Care Advisor - Toyota
1 day ago
**Ready to join the world's No.1 Vehicle brand?**
An excellent career development opportunity for an experienced Aftersales / Customer Care Advisor based in Yeovil to join the Toyota brand at a time when we are experiencing exceptional demand for our incredible vehicle range.
**Role info**:
**Aftersales Customer Care Advisor**
**Yeovil**
**£22,000 - £28,000**
Plus Bonus Package, Contributing Pension Scheme, Car Benefit Scheme, Company Uniform, New Starter Furlough Protection, Company Sick Pay Scheme, Life Insurance, Plus Other Benefits and Incentives
**Who are we**:
We are the home of Toyota in Yeovil. A family-owned group of three Toyota centres, that have proudly been looking after our customers for almost 40 years in the Southwest. With customer service at the forefront of what we do, every member of our team pridesthemselves on distancing ourselves from the competition by delivering exceptional service and an experience to remember.
**The Aftersales / Customer Care Advisor role**:
We need to increase our team due to the continued success of our growing model range, including the brand new Toyota GR Yaris, the new Toyota Hilux and the return of the flagship Toyota Supra. We also boast class leading Hybrid technology that is now availablein the majority of our model line-up, a truly winning formula of success for a career in the motor sector.
With customer service at the forefront of what we do, every member of our team takes pride in distancing ourselves from the competition by delivering our customers exceptional service and an experience to remember.
Purchasing a quality vehicle is just the beginning of the Toyota experience. We are renowned as a company for providing the highest standards of customer care whenever a vehicle is in need of servicing or repair - and we do this by going that little bitfurther.
This role requires an individual with strong interpersonal skills who can demonstrate consistently high levels of customer service, you are numerate and literate with an excellent telephone manner and have strong and efficient PC and administration skills.
**A typical day in the role**:
+ Scheduling work to meet customer requirements, taking into account workshop utilisation targets, job complexity and parts availability.
+ Encouraging the sale of genuine parts and accessories whenever possible.
+ Sourcing and supplying Toyota vehicle parts efficiently for customers and workshop vehicles, and delivering excellent customer service.
+ Working with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
+ Ensuring opportunities for sales by other teams are followed up by the most appropriate specialist.
+ Ensuring that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
**About you**:
+ Experience working within a busy Aftersales / Customer Care Environment.
+ A proven high level of customer service skills.
+ You’ll enjoy working with people.
+ Good communication skills.
+ Strong organisational and prioritisation skills.
+ You’ll be able to take initiative and ownership of issues with a proactive can-do attitude.
+ Able to multi-task and switch between tasks.
+ You’ll be a team player who offers help and support to others.
+ Willingness to learn and keep up-to-date with product and technical information.
+ Thrives in a high-pressured environment.
**Ready to join the largest car company in the world?**
Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.
Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectationsand be rewarded with a smile.
We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.
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