Customer Consultant Aftersales

3 days ago

Yeovil, United Kingdom Somerset County Cars Toyota Full time

**Company Description**

We are the home of Toyota in Yeovil. A family owned group of three Toyota Centres that have proudly been looking after our customers for over 40 years in the Southwest, which includes not only Yeovil, but also Taunton and Barnstaple in North Devon.

**Introduction**

Are you ready to join the world's No.1 Vehicle brand? An excellent career opportunity for an Customer Consultant - Aftersalest to join Toyota at a time when we are experiencing exceptional demand for our incredible vehicle range and aftersales services. Whether that's our latest EV and Hybrid technology, the Top Gear Hot Hatch of the Year or the legendary RAV4 we are one of the few brands that has options for the whole family. Our drive trains include Hybrid Electric, Plug In Hybrid Electric, Hydrogen Fuel Cell, and our new Battery Electric Toyota Bz4x. Billions of pounds are spent annually on research and development to lead the market in vehicle technology with emission reductions and the environment at the top of the list. Looking after such a diverse range requires expertise and this role is crucial to our retention and growth.

Looking after our customers is our number one priority and we believe that offering an exceptional service ensures customer loyalty and recommendation. We distance ourselves from the competition by delivering our customers exceptional service and an experience to remember. We believe in omotenashi, meaning **to wholeheartedly look after guests**.

**Customer Consultant - Aftersales role**:
An excellent career development opportunity for a Customer Consultant - Aftersales based in Yeovil.

**Role Info**:
If you have the raw ingredients to look after our customer to the level we require, we will invest in you.

As a Customer Consultant - Aftersales you will work closely with both the customer and your colleagues to ensure that all of the customers’ needs are met, ensuring that we provide the highest level of after sales customer care and satisfaction at all times. In order to provide the best possible customer experience, you will be taught all aspects of the customer journey by:

- Having a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
- Talking to and listening to customers to build a rapport and understand their service/repair requirements.
- Provide accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Schedule work to meet customer requirements, considering workshop utilisation targets, job complexity and parts availability.
- Encourage the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Work with colleagues and other teams across the centre to provide a seamless quality of service to all customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensure opportunities for sales by other teams are followed up by the most appropriate specialist.
- Willingness to learn and keep up-to-date with product and technical information.
- Ensure that each service or repair is followed up with a personal call to check the customer is happy with the service provided.

We provide an outstanding working environment and exciting career opportunities, with much of our management team promoted from within our company. We’ll recognise your hard work, loyalty and achievements with exceptional future career opportunities.

**Are You**:

- Passionate about providing excellent customer service?
- Able to build strong customer relationships?
- Follow process?
- Well organised?
- Willing to learn?
- Able to build to build good relationships with your team in other departments.

**Benefits**

On top of our market leading salary and very achievable bonus scheme, you can also expect
- Industry leading training, development and support.
- 30 days holiday, inc. Bank holidays, which increases after every five years of service.
- Company contributing pension scheme.
- Supported Sick Pay Scheme (after qualifying period)
- Protected as a new employee should Furlough be re-introduced.
- Family & Staff Discount.
- Company uniform

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Financial planning services
- Free flu jabs
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Yeovil: reliably commute or plan to relocate before star

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