Aftersales Advisor

3 months ago


Yeovil, United Kingdom Snows Group Full time

**Location**

Yeovil

**Region**

Somerset

**Category**

SEAT - Yeovil (SSY)

(Service)

**Vacancy Type**

Permanent/Full Time

**Salary**

£25,000 DOE (uncapped OTE) plus company car

**Job Summary**

**The Driving Spirit**

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. Due to continued success, we are currently on the lookout for an **Aftersales Advisor** to join our **Snows SEAT **dealership in** Yeovil.**

**Your day**

As an **Aftersales Advisor** you will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.

**Your day will include**:
Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.
- Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
- Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Aftersales Manager.
- Arranging where appropriate loan car/delivery or collection for customer.
- Co-ordinating workshop activity to deliver agreed work, updating the customer on progress including any additional works/costs and invoicing customers on completion of work.
- Collating and submitting warranty claims as per the manufacture’s requirements.
- Working as a full member of the dealership team to provide excellent customer service.

**Have you got what it takes?**
- PC, Microsoft, and web literate.
- Able to plan, organise self and meet agreed work deadlines.
- Attention to detail and maintains good, accurate quality of work.
- Able to react positively to organisational and market changes.
- Delivers a result and makes things happen.
- Delivers excellent customer service.

**What is in it for you?**
- **£ competitive, plus competitive, uncapped commission scheme, plus company car**:

- Full training and support to help you immerse yourself in the role and Snows values
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Birthday day off
- Discounted MOTs, service, and parts
- ‘Recommend a Friend’ and ‘Introducing a Customer’ scheme
- Life Assurance benefit
- Snows contributory pension scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows
- Role dependant - tool box insurance

**Hours of work**:
Monday to Friday 08:30 - 17.30 (with 1 hour for lunch)
Saturdays 08:30 - 12:30 (1 in 3 rota)


  • Service Advisor

    3 months ago


    Yeovil, United Kingdom Affinity Search Full time

    **Service Advisor** **Location: Yeovil** **Salary: £25,000 - £33,000 OTE (uncapped)** **Hours: 42 hours per week** **Schedule: 1 in 3 Saturday mornings on a rota** Are you passionate about the automotive industry and great at customer service? Join our team at a leading main dealership in Yeovil as a Service Advisor! Our client is looking for an...

  • Service Advisor

    4 months ago


    Yeovil, United Kingdom Pembrook Resourcing Full time

    **Service Advisor** **Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.** **The ideal Service Advisor -** - Previous experience in a service role is preferred. - A passion to deliver a high standard of customer service. - An organised individual who can deal with...

  • Service Advisor

    4 months ago


    Yeovil, United Kingdom Pembrook Resourcing Full time

    Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred.A passion to deliver a high standard of customer service.An organised individual who can deal with many duties on the...

  • Parts Advisor

    1 day ago


    Yeovil, Somerset, United Kingdom Command Recruitment Full time

    Parts Advisor OpportunityWe are seeking an experienced Parts Advisor to join our team at Command Recruitment. As a key member of our aftersales team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our parts department.Key Responsibilities:Taking sales orders from customers and processing them...

  • Parts Advisor

    1 day ago


    Yeovil, Somerset, United Kingdom Command Recruitment Full time

    Parts Advisor OpportunityWe are seeking an experienced Parts Advisor to join our team at Command Recruitment. As a key member of our aftersales team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our parts department.Key Responsibilities:Taking sales orders from customers and processing them...

  • Parts Advisor

    3 weeks ago


    Yeovil Marsh, United Kingdom Perfect Placement Full time

    Parts Advisor Multi-Franchise Commercial Main Dealership! £28,000 basic salary, £29,000 if you have supervisory experience! £32,000 OTE, Bonus paid on job efficiency not parts sales! Monday to Friday, 08:30-17:30 with an hour for lunch! 2 Saturday mornings in a row, then the next 4 off!We have an exciting opportunity for a Parts Advisor working within an...

  • Parts Advisor

    12 hours ago


    Yeovil, Somerset, United Kingdom Command Recruitment Full time

    Parts Advisor Job DescriptionWe are seeking an experienced Parts Advisor to join our team at Command Recruitment. As a key member of our aftersales team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our parts department.Key Responsibilities:Taking sales orders from customers and processing them...

  • Parts Advisor

    11 hours ago


    Yeovil, Somerset, United Kingdom Command Recruitment Full time

    Parts Advisor Job DescriptionWe are seeking an experienced Parts Advisor to join our team at Command Recruitment. As a key member of our aftersales team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our parts department.Key Responsibilities:Taking sales orders from customers and processing them...


  • Yeovil, United Kingdom Kream Motor Recruitment Ltd Full time

    We are seeking an experienced customer services specialist to join a Yeovil franchised main dealer as a **SERVICE ADVISOR**. **What is essential though is that you possess a track record for face-to-face customer service, are well presented with strong written / numeracy competencies and a good standard of IT literacy.** **Day to day activities...

  • Parts Advisor

    11 hours ago


    Yeovil, United Kingdom Command Recruitment Full time

    Parts Advisor - Yeovil Well-established Main DealerGreat progression potentialFriendly Team Our main dealer client is looking for an experienced Parts Advisor to join their stable team based in Yeovil. Working as a key part of the aftersales team, you will be adept at multitasking and will be able to work well within a team as well as independently. Your...

  • Parts Advisor

    1 day ago


    Yeovil, United Kingdom Command Recruitment Full time

    Parts Advisor - Yeovil Well-established Main DealerGreat progression potentialFriendly TeamOur main dealer client is looking for an experienced Parts Advisor to join their stable team based in Yeovil. Working as a key part of the aftersales team, you will be adept at multitasking and will be able to work well within a team as well as independently. Your...

  • Service Advisor

    1 month ago


    Yeovil, United Kingdom Heritage Automotive Full time

    Service Advisor Location: Yeovil Brand: Volkswagen Salary: £30,000 OTE Driver Licence Required: Yes About Heritage Automotive Established in 1996, Heritage Automotive has become a prominent automotive group serving Dorset, Gloucester, Somerset, and Wiltshire. We have 8 franchise sites representing Audi , Honda , INEOS Grenadier , Skoda ,...

  • Parts Advisor

    1 day ago


    Yeovil, United Kingdom Command Recruitment Full time

    PartsAdvisor - YeovilWell-established MainDealerGreat progressionpotentialFriendlyTeamOur main dealer client islooking for an experienced Parts Advisor to join their stable teambased in Yeovil. Working as akey part of the aftersales team, you will be adept at multitaskingand will be able to work well within a team as well asindependently. Your dutieswill...


  • Yeovil, Somerset, United Kingdom Octane Recruitment Full time £25,000

    Position Title: Customer Service ConsultantCompensation: £25,000 Base Salary + Performance Bonus (OTE £33,000)Working Hours: Monday to Friday, with Saturday mornings on a rotational basis (1 in 3) - 42 hours per weekWe are currently seeking a skilled Customer Service Consultant for a prominent automotive dealership. This opportunity is ideal for...

  • Service Coordinator

    2 weeks ago


    Yeovil, Somerset, United Kingdom Path Recruitment Full time

    Job Summary:The Service Coordinator will play a crucial role in ensuring the smooth operation of our client's business. This is a fantastic opportunity for a highly organized and customer-focused individual to join our team at Path Recruitment.Key Responsibilities:Scheduling and Planning: Coordinate the scheduling of work, update engineer diaries, and plan...

  • Service Coordinator

    2 weeks ago


    Yeovil, Somerset, United Kingdom Path Recruitment Full time

    Job Summary:The Service Coordinator will play a crucial role in ensuring the smooth operation of our client's business. This is a fantastic opportunity for a highly organized and customer-focused individual to join our team at Path Recruitment.Key Responsibilities:Scheduling and Planning: Coordinate the scheduling of work, update engineer diaries, and plan...

  • Service Coordinator

    1 week ago


    Yeovil, Somerset, United Kingdom Path Recruitment Full time

    Service Coordinator OpportunityWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at Path Recruitment. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our service department.Key Responsibilities:Schedule work and update engineer diaries to ensure efficient job planning and...

  • Service Coordinator

    1 week ago


    Yeovil, Somerset, United Kingdom Path Recruitment Full time

    Service Coordinator OpportunityWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at Path Recruitment. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our service department.Key Responsibilities:Schedule work and update engineer diaries to ensure efficient job planning and...

  • Service Coordinator

    4 days ago


    Yeovil, Somerset, United Kingdom Path Recruitment Full time

    Service Coordinator OpportunityWe are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our service department.Key Responsibilities:Scheduling and planning of work, including updating engineer diaries and planning breakdown/servicing...

  • Service Coordinator

    4 days ago


    Yeovil, Somerset, United Kingdom Path Recruitment Full time

    Service Coordinator OpportunityWe are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our service department.Key Responsibilities:Scheduling and planning of work, including updating engineer diaries and planning breakdown/servicing...