Resident Liaison Officer

5 months ago

Oldham, United Kingdom Fortem Solutions Ltd Full time

**The Role**
Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced Resident liaison Officer to join Fortem, based in Oldham with travel across the surrounding area. The Resident liaison Officer will work on a full-time basis you will aim to deliver and improve the level of customer and client satisfaction across the business, through engaging tenants and offering support to the Site Manager in their duties, supporting the delivery of a capital works programme, for our client the Guiness Partnership, where we will be responsible for enhancements to properties, including: Bathrooms, Kitchens and Roofs and Electrical works.
**The Project**
**Essential and Desirable Criteria**
Essential Criteria: - Excellent Communication and Interpersonal skills - Previous experience of working in a customer facing environment - Ability to deal with sensitive situations - Resilience and strong negotiation skills - Keen problem solving ability - Full Driving Licence - Organised and able to prioritise - Proficiency in Microsoft Office - SSS, CSCS Desirable: - Previous social housing experience - Awareness of diversity issues - SMSTS, Scaffold Inspection
**Personal Qualities**
At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We are looking for people to join our team aligned to our values which are: Are honest and trustworthy. You will be able to: - recognise your own strengths and limitations, play to your strengths and use strategies to minimise the impact of your limitations, - reflect regularly on your own experiences and performance, and constantly seek to improve, - model behaviour that shows respect, helpfulness, and co-operation, - respond positively and with resilience to setbacks, - recognise people’s needs and motivations and acknowledge the feelings and views of all parties. - recognise when there are conflicts, acknowledge the feelings and views of all parties, and redirect people's energy towards a common goal, - make best use of available resources and seek new sources of support, when necessary, - state your own position and views clearly and confidently in conflict situations, - share, and encourage others to share, information and knowledge, - recognise the importance of relationships and build these across the organisation, - understand and address stakeholders' needs, - identify your customers’ needs and expectations and strive to deliver them.
**Additional Information**
**About Us**
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR03278

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