Post-sale Coordinator

2 weeks ago


London, United Kingdom Sotheby's Full time

**ABOUT SOTHEBY'S**

Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.

**THE ROLE**

Established in 1744, Sotheby's is the world's largest, most trusted and dynamic marketplace for art and luxury. We empower our international community of collectors and connoisseurs to discover, acquire, finance and consign fine art and rare objects. Our reputation for trust and authenticity is backed by our unparalleled global network of specialists spanning 40 countries and 50 categories, which include Contemporary Art including NFTs, Modern and Impressionist Art, Old Masters, Chinese Works of Art, jewellery, watches, wine and spirits, and interiors, among many others. Guided by our forward-thinking spirit of innovation, we host over 600 auctions annually and offer a cross-category selection of items available for immediate purchase via both digital and physical shopping experiences as well as private sales.

Post-Sale Experience Coordinator works as part of a Post-Sale "pod" that is responsible for supporting clients through the post-sale process in accordance with company policies and best practices whilst delivering high-quality client service. The responsibilities of this position include but are not limited to the following:
**RESPONSIBILITIES**
- Work as part of a Post-Sale "pod" comprised of a Post-Sale Experience Manager and Coordinator(s), ensuring all post-sale actions and SLAs are met in a timely and professional manner
- Support Post-Sale Experience Managers with sale related tasks based on client needs and manager prioritization
- Issuing timely and accurate client communications
- Escalate any risks or issues impacting client experience within a timely manner and recommended remedial actions
- Ensure financial transactions (eg waiving charges - storage, interest) comply with corporate governance
- Respond to general client inquiries e.g., general correspondence, phone inquiries, letters etc.
- Partner with other business areas, including Sitel, to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
- Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
- Participate in project work as requested by Head of Post-Sale Experience
- Issue "batch" output for purchases and unsold property including shipping quotes, invoices, statements, interest and storage charges.
- Process and allocate incoming credit card payments to client accounts and perform daily reconciliations to ensure completeness
- Manage third party payments and the suspense/unidentified account - escalating payments to Post-Sale Experience Managers and assisting with resolution
- Post sundry payments - e.g. Catalogue Subscriptions & Cafe transactions
- Authorise the financial release of property
- Process third party collection authorizations, VAT refunds and resale certificates
- Assist the front of house Client Service Representatives team when necessary dealing with client payments and queries in person
- Arrange the shipping and associated logistics requirements for all outbound property; both domestic and international
- Monitor and execute quote requests in a timely manner in line with established service levels
- Prepare automated quotes, process any required changes to quotes, and accept quotes in Sotheby's systems
- Obtain quotes from shippers and other related service providers for shipments and select the most suitable option for our internal and external clients;
- Determine where consolidation of property can occur and arrange consolidated shipments to maximize efficiency and minimise cost to the business and our clients
- Assess and verify the requirements of a proposed shipment, including method of transport, packing, etc.; and enter or validate this information in Sotheby's systems
- For all accepted quotes and approved transfers of outbound property, contact vendors and issue instructions for packing, local transportation, shipping and security
- Respond to and resolve shipping and logistics enquiries/issues, including issues related to licensing and hand carries
- Monitor the progress of international and domestic outbound shipments of property, conferring with vendors to troubleshoot and rectify problems in a proactive and timely manner whilst ensuring that the relevant parties are kept informed accordingly
- Liaise with the Head of Post-Sale Experience to provide input on shippers' performance of servi



  • London, United Kingdom Christie's Full time

    The Role The Post-Sale Service Coordinator embodies exceptional client service and demonstrates a broad knowledge of all the functions within the post-sale client experience. Post-Sale Services is responsible for providing our clients with an accountable and dedicated team to deal with and respond to their post-sale transactional queries across Live and...


  • London, United Kingdom Post Office Full time

    **Salary: Competitive** **Grade: 2A Contract Type: Perm Location: London Reporting to: Talent Development Manager Division: Talent, Diversity & Inclusion** **The Purpose of the Role** The role holder will play an instrumental part in contributing to and delivering the Talent Development agenda. The Talent Development Coordinator is responsible for being a...


  • London, United Kingdom Sotheby's Full time

    **ABOUT SOTHEBY'S** Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning...


  • London, United Kingdom All Full time

    Head of New Business - Post Production [C5857] Our client is looking for a unique individual who combines proven sales experience with management flair and ambition. Our client is a highly successful central London Post Production company which has worked on some of the biggest shows of all time. Collaborate with marketing, production, and finance, to...

  • Sales Coordinator

    1 month ago


    London, United Kingdom BPC RECRUITMENT Full time

    BPC Recruitment are looking for a Sales Coordinator who will provide support to the Sales & Marketing Team in managing the marketing and promotion of properties for a well known Housebuilder. You will co-ordinate the sales procedure to ensure customers receive a smooth and efficient service from reservation to sales completion, whilst ensuring that the...

  • Sales Coordinator

    1 month ago


    London, United Kingdom Lionsgate Full time

    **Reports to**: Vice President, International TV Sales **Location**: London, UK Lionsgate is the premier independent producer and distributor of motion pictures, television programming, home entertainment, family entertainment and video-on-demand content. Its prestigious and prolific library is a valuable source of stable, recurring revenue and is a...

  • Sales Coordinator

    4 weeks ago


    London, United Kingdom twentytwentyone Full time

    Sales Coordinator - Contracts team Twentytwentyone is seeking a Sales Coordinator with contract experience to join its team in London. Twentytwentyone has established itself over the past 27 years as one of London’s foremost dealers of classic and contemporary design, supplying furniture, lighting and accessories from world-leading designers and...

  • Sales Coordinator

    1 week ago


    London, United Kingdom Pendragon Group Full time

    Evans Halshaw Ford Coatbridge Sales Coordinator A basic salary of £23,873 and a bonus of £1,000 with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service. Our Associates are what separate us from the competition; the people who make...


  • London, United Kingdom Foster and Partners Full time

    Due to continuous growth, we are looking for talented Image Post-Production Coordinator to join our communications department. You will be working with the department photographers helping to digitally process and “touch up” digital photographs. Completing this monitoring form will help us achieve this, and also help Foster + Partners meet our...


  • London, United Kingdom Raymond Associates Full time

    **Sales Coordinator EMEA (6 Month Contract)** **The Opportunity** We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education. We pride ourselves on client satisfaction and the development of our staff...


  • London, United Kingdom Expectation TV Full time

    Expectation are looking for a London based Post Production Coordinator. We are Ideally looking for someone with Amazon paperwork experience.  Start date: Approx 10th June for 3 x Weeks  Expectation are an equal opportunities employer and welcome applications from individuals from diverse and under-represented backgrounds. Please let us know if you...

  • Sales Coordinator

    1 month ago


    London, United Kingdom Savills Full time

    We're looking for a confident and enthusiastic individual to provide administration and PA support to our Battersea Sales team. **Role Overview** The Sales Coordinator is responsible for all of the administrative components associated with marketing a property for sale, through to the successful completion of the transaction. You'll also be responsible...

  • Sales Coordinator

    4 weeks ago


    London, United Kingdom Savills Full time

    We're looking for a confident and enthusiastic individual to join our Shoreditch Sales team. **Role Overview** The Sales Coordinator is responsible for all of the administrative components associated with marketing a property for sale, through to the successful completion of the transaction. You'll also be responsible for supporting the team with all...

  • Sale Coordinator

    4 weeks ago


    London, United Kingdom Bonhams Full time

    **About Bonhams** Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia. **About the Role** The Sale Coordinator is...

  • Sales Event Planner

    1 month ago


    London, United Kingdom Happy Fox Co Full time

    **Location**: London **Salary**: Starting at £27,000 per annum Are you an organized and dynamic individual with a passion for coordinating locations for our event team? Do you thrive in a fast-paced environment, working closely with both management and sales teams? If so, we have the perfect opportunity for you! **Company Overview**:Our client is a...

  • Sales Coordinator

    2 weeks ago


    London, United Kingdom twentytwentyone Full time

    Sales Coordinator – Contract sales Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.twentytwentyone is seeking a project sales coordinator with prior industry experience to join its expanding Contract sales team in London.twentytwentyone has established itself over the past 27 years as one...

  • Sales Coordinator

    3 weeks ago


    London, United Kingdom twentytwentyone Full time

    Sales Coordinator – Contract sales twentytwentyone is seeking a project sales coordinator with prior industry experience to join its expanding Contract sales team in London.twentytwentyone has established itself over the past 27 years as one of London’s foremost dealers of classic and contemporary design, supplying furniture, lighting and accessories...

  • Sales Coordinator

    2 weeks ago


    North West London, United Kingdom Vistry Group Full time

    In a NutshellWe have a fantastic opportunity for a Sales Coordinator to join our team within Vistry West London, at our office in Ealing. As our Sales Coordinator you will be responsible for assisting the Sales Director and Sales Managers with Sales administration related tasks across live and upcoming schemes.We are pleased to say, this role can accommodate...

  • Sales Coordinator

    2 weeks ago


    London, United Kingdom Pendragon Group Full time

    Stratstone Landrover Newcastle Sales Coordinator Part time- 16 Contracted Hours A basic salary of £9,549 and a bonus of £1,200, with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service. Our Associates are what separate us from...


  • London, United Kingdom Signature Recruitment Ltd Full time

    Are you an organized and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy working with data? If so, we have an exciting opportunity for you! Signature Recruitment is seeking a motivated and enthusiastic individual to join our client, a prestigious London based University as a team as a...