Post Sale Service Coordinator

2 weeks ago

London, United Kingdom Christie's Full time

The Role

The Post-Sale Service Coordinator embodies exceptional client service and demonstrates a broad knowledge of all the functions within the post-sale client experience. Post-Sale Services is responsible for providing our clients with an accountable and dedicated team to deal with and respond to their post-sale transactional queries across Live and Online sales. Working with other members of the Post Sale Service Team, Client Service, Shipping, Finance and Specialist Art Departments, the Post-Sale Service Coordinator will manage, oversee and provide ownership for our clients post sale client experience. This role is to ensure thorough completion of these services from auction and payment - through to final shipping/collection and delivery of property. This will be achieved whilst upholding Christie’s Client Service Standards for our both our internal and external clients.

Specific duties & responsibilities will include but are not limited to
- Be accountable and provide oversight for a portfolio of Live and Online auctions - for all post sale related issues and queries e.g. invoicing, payment, shipping quotes and settlement.
- Proactively adding value to the post sale client experience by anticipating the needs and expectations of our clients.
- Provide clear and proactive communication, offering options to help clients make choices that are beneficial to the clients and Christie’s.
- Responding to clients in a way that builds rapport, achieves positive engagement and delivery.
- Own client issues through to resolution, understanding how to build trust with our clients and why this is important.
- Work collaboratively with internal stakeholders and Subject Matter Experts to ensure best practice in our post sale processes and service levels.
- Proactively “closing” the sale operationally and financially.
- Administrative tasks to support the team.
- Other duties as assigned by Line Manager.
- Demonstrable experience in a client service/client facing environment.
- Fluency in at least one European language desired, Italian preferred.
- Confident in using MS Excel, Outlook and Word.
- Demonstrate exceptional client service and communication skills.
- Ability to reflect the image and standards of Christie’s in all situations in accordance with Client Service standards.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Detail orientated, strong processing abilities whilst remaining client focused.
- Strong work ethic and ability to work in a fast paced multi-tasking environment.
- A logical thinker and problem solver with the ability to seek continuous improvement.
- Ability to build strong relationships internally and externally.
- Act on and seek feedback from others to develop or maintain personal service skills and knowledge
- Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice.
- Excellent verbal and written presentation skills.

Close Date: 12th March

LI-Hybrid

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