Asb Officer

3 weeks ago

London, United Kingdom The Hyde Group Full time

**London Bridge**

**Up to £30,000**

Hyde is looking to recruit an ASB Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an ASB Officer, you will be working within the Safer Homes and Neighbourhoods division to provide a front-line service for any residents calling in to report incidents of anti-social behaviour.

**Responsibilities**
- Logging reports of anti-social behaviour on the CRM system,providing advice, guidance and signposting where necessary and preparing case management plans with consideration of any potential support needs and vulnerabilities of the customer.
- Assigning cases to the local ASB hub when a case requires investigation.
- Resolving queries, providing advice and guidance, and escalating reported cases of anti-social behaviour to local enforcement officers where full investigation is necessary.
- Prepare case records to assist with case management queries or service complaints.Maintain close working relationships with all internal and external stakeholders and retain a central records such as stakeholder information / central ASB equipment and keep this operational.

**Skills and Experience Required**

**Essential**:

- Excellent communication and listening skills (tolerance and empathy, attentiveness, use of positive language and ability to build relationships).
- The ability to remain calm and make decisions under pressure with challenging customers and situations.
- Strong IT skills and the ability to record information accurately.
- Excellent customer service skills.

**Desireable**:

- Previous experience of using NED.
- Previous experience of either Liberty, POPS or Northgate.
- Previous experience of working in housing or resident services.

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
- 35 hour working week

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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