ASB Caseworker Specialist

4 weeks ago

London, Greater London, United Kingdom Liquid Recruitment Solutions Full time
Job Description

We are seeking an experienced ASB Caseworker to provide a responsive and effective service to residents experiencing serious Anti-Social Behaviour (ASB) or criminal activity. This role will support residents to feel safe in their homes and communities, delivering reliable, repeatable, and consistent services in line with policies and standard operating procedures.

This is a temporary role spanning London, based out of our client's office in Stratford, with agile working. The hourly rate is based on £39,465 FTE, and this role will be subject to an Enhanced DBS check.

There is some flexibility on the rates for outstanding candidates with proven and solid ASB Caseworker experience.

Main Responsibilities
  • Enforce the terms of the Tenancy Agreement with perpetrators of ASB.
  • Provide expertise to Neighbourhood Housing Lead's on the best course of action with ASB cases, including supporting both perpetrators and victims of ASB.
Key Accountabilities
  • Work closely with other members of the ASB team.
  • Conduct case supervisions for a sample of Neighbourhood Housing Lead ASB cases to ensure quality and approach is as expected.
  • Work collaboratively with Area Housing Managers, Neighbourhood Housing Lead's, Resident Support Lead's, Mental Health Practitioners, and other colleagues on specific cases and on strategies to reduce ASB.
  • Work with other colleagues across the business to improve practice and deliver positive outcomes for residents.
  • Work collaboratively with local authority, health, police, court services, and other external organisations to resolve serious ASB.

Essential Skills

  • Expert knowledge of legislation, regulation, and best practice in respect of ASB.
  • Excellent understanding of the key areas of serious ASB, e.g., domestic violence, gang violence, harassment, and intimidation.
  • Expert knowledge of equalities legislation.
  • Knowledge of all legal remedies available for breach of tenancy conditions.
  • Trained and experienced in advocacy at court, or willing to accept training.
  • Knowledge of other agencies tools and powers.
  • Extensive experience of working within a customer-focused environment and delivering joined up services.
  • Excellent written and verbal communication skills, with particular emphasis on managing expectations.
  • Excellent time management skills, ability to prioritise, cope well under pressure, and meet targets.
  • Demonstrate proficient use of Microsoft Office packages.
  • Able to adapt to flexible working hours, which include evenings and Saturdays.

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