Asb Officer

2 months ago

London, United Kingdom MMP Consultancy Full time

We are thrilled to represent a leading housing association in London in its search for a dedicated ASB Officer. This is a unique opportunity for an experienced housing professional with a strong background in addressing antisocial behaviour.

Our client, place their customers at the forefront of everything they do. They are seeking an ambitious, confident, and assertive ASB Officer to join them in positively impacting how they deliver their services to their valued customers.

**Responsibilities**:

- Lead investigations into tenancy fraud and manage high-level ASB cases across general needs, leasehold, and Care & Support homes.
- Ensure accurate calculation, construction, and issuance of all service charges, including annual revenue charges and major works charges for properties.
- Maintain up-to-date, accurate databases and mapping for rent and service charge calculations.
- Maximise income for the service and organisation by optimising cost capture during service charge calculations.
- Guarantee the accuracy of charges and assist in resolving disputes and queries, including First Tier Tribunal (Property Chamber) work.
- Reconcile invoices and actualise end-of-year accounts, both financial and calendar year.
- Provide excellent, customer-focused professional service to residents and clients, ensuring compliance with legal landlord/freeholder obligations.
- Build strong partnerships with external organisations such as the Police, Local Stakeholders, Council Community Safety teams, and tenancy fraud investigators.
- Assist Local Housing Managers with regular ASB case reviews and support victims in sustaining their tenancies.

What You Need to Succeed:

- Demonstrate the ability to remain calm in challenging situations.
- Attention to detail is essential, particularly when gathering evidence and preparing witness statements.
- Effective communication skills are vital, especially when engaging in honest and open conversations in sensitive situations, such as addressing tenancy fraud, supporting victims, and addressing ASB perpetrators.
- Extensive experience in ASB case management and a solid working knowledge of ASB legislation and tools used to combat ASB in a social housing setting.
- Prior experience in dealing with complex casework, gathering evidence, and attending court proceedings is highly beneficial.

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