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Administration Assistant Apprentice

4 months ago

Letchworth, United Kingdom Home Instead Full time

Company Description

Home Instead is the world’s leading provider of **Care and Companionship** services for older people. We provide **award winning training** and have an excellent reputation; we are immensely proud of the quality of care we provide. Our Care Professionals build bonds of trust which enables us to provide person centred care. We have an **Outstanding CQC rating**.

**Job Description**:
What will the apprentice be doing?
- To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.
- To support the Recruitment & Marketing Manager to strengthen the brand, grow our market share and deliver an end-to-end recruitment service.
- To support the Trainer and team with all aspects of administration to enable the timely recruitment, training and retention activities.
- To ensure that our clients and care professionals receive the appropriate support and a high-quality service.
- Manage own time effectively, prioritising critical tasks and adapt to the changing needs of the business and reacting to new needs or challenges in an effective manner.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Deliver promotional activities both face to face and virtually to increase awareness of Home Instead’s client services and employment opportunities in the local community.
- Supporting and attending fairs, exhibitions and recruitment events and any other events that would promote our services to the public.
- Support with the recruitment process and administration.
- Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
- Maintain effective systems ensuring that all filing and databases are kept up to date.
- Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
- Responsible for coordinating the on-call rota & handover.
- Develop and maintain positive relationships with clients through quality assurance (QA) visits and phone calls.
- Control the office supplies and make sure it is in accordance with office needs.

**Qualifications**:
**Desired Skills and Personal Qualities**

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative

**Qualifications**

GCSE or equivalent Maths and English (Grade C/4) Essential

**Things To Consider**

Interest in the Health & Social Care Sector would be beneficial. You will also have the opportunity to increase your portfolio with further free training available within the care sector.

Additional Information

You will have access to a huge variety of support and benefits:

- Paid DBS
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Award-winning learning and development and support to achieve qualifications. Paid Training / On-line / Dementia Training and much more
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues
- Excellent recognition schemes such as 'Kindness in Care' and Long Service Awards
- Refer a Friend scheme
- Loyalty Treats Scheme
- 1:1 Mentoring
- Blue Light Card membership - Discounts from many high street stores.
- Discount for Carers Card
- Monthly Care Professional Awards

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.