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Quality Administrator Assistant

2 months ago

Letchworth, Hertfordshire, United Kingdom Hales Group Limited Full time
Quality Administrator Job Description

At Hales Group Limited, we are seeking a highly organized and detail-oriented Quality Administrator to join our team. As a Quality Administrator, you will play a crucial role in ensuring smooth communication between our company and its customers, ensuring technical requirements and quality standards are met.

Key Responsibilities:
  • Customer Questionnaires and Documentation: Accurately complete customer questionnaires and documentation, ensuring all necessary information is captured and recorded.
  • Customer Queries and Support: Respond promptly and efficiently to customer technical and quality-related queries, providing guidance and support to ensure customer satisfaction.
  • Relationship Building: Foster and maintain positive relationships with customers, providing excellent communication and support to ensure customer loyalty.
  • Continuous Improvement: Support the implementation of continuous improvement initiatives within the company, ensuring we maintain the highest quality standards.
  • Product Knowledge: Gain a thorough understanding of our product range, including materials and specifications, to provide accurate information to customers.
  • Quality Systems and Protocols: Maintain up-to-date knowledge of our quality systems and protocols through comprehensive training provided by the company.
Requirements:
  • Microsoft Office Proficiency: Basic proficiency in Microsoft Office (Word, Excel, Outlook) is required.
  • Previous Office Experience: Previous office experience is a plus, but not necessary.
  • Communication Skills: Excellent verbal and written communication skills are essential for this role.
  • Reliability and Problem-Solving: Reliable with strong common-sense problem-solving skills, with a friendly and approachable demeanor.
Why Work with Us:
  • Collaborative Team: Opportunity to be part of a collaborative and supportive team environment.
  • Comprehensive Training: Comprehensive training provided on quality systems and product knowledge.
  • Flexible Working Hours: Flexible working hours for work-life balance.