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Part Time Administration Officer

3 months ago

Huyton, United Kingdom Bradbury Fields Full time

**Job Purpose**

To provide administrative support to the Knowsley Council Visual Impairment service who deliver a community based Rehabilitation Service to Knowsley residents who are visually impaired.

**Main Responsibilities / Job Activities**
- To work closely with the Rehabilitation Team who provide a rehabilitation service for visually impaired people in Knowsley.
- To complete the process of incoming referrals from multiple external sources received via Knowsley Council’s electronic file system (LAS).
- To monitor LAS daily for internal referrals for the Visual Impairment Service.
- To ensure all referrals are contacted within a timely manner, to clarify information as required and explain the process of referral to service users.
- To use LAS to access, maintain and upload documents for Service Users records.
- To ensure service users personal files are maintained in an accurate and secure manner.
- Deal with incoming registration documents ‘Certificate of Vision Impairment’ (CVI). Prepare and issue registration cards and information packs for newly registered service users.
- Collect data in relation to referrals received and maintain excel spreadsheets.
- Taking minutes for team meetings and consultative group meetings.
- To competently deal with customer enquiries, redirecting where appropriate to relevant services.
- The post holder may be required to undertake other related duties not specifically mentioned above. Any changes to this role specification will be made in consultation with the post holder.

**PERSON SPECIFICATION**:
**Essential**:

- Minimum of English Language and Maths GCSE or equivalent
- A working knowledge of Microsoft Office, 365 and Outlook, to include a working knowledge of Excel.
- Excellent communication skills both verbal and written.
- A flexible, positive working attitude.
- A good understanding of and commitment towards equal opportunities.
- The ability to plan and prioritise workload, adhering to deadlines, using own initiative.
- The ability to work as a member of a team.

**You must also**:

- Display a mature personality with excellent inter-personal skills tact and diplomacy, flexibility, patience and a sense of humour.
- Ability to show empathy for others and their individual needs.
- Ability to use initiative and good judgement.
- Ability to use assertiveness as a component of non-aggressive communication.
- Have an understanding of, and respect for the user’s right to privacy and confidentiality at all times (both during and outside of working hours).
- Ability to take responsibility in an emergency.

**Desirable**

Experience of work within the voluntary sector and or social services.

Equal Opportunities

Have an understanding of and commitment to equal opportunities and valuing diversity.

Bradbury Fieldsoperates an Equal Opportunity policy in recruitment and

provision of services.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £10,836.80 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Huyton, L36 6HY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 5 years (required)

Work Location: In person

Application deadline: 05/04/2023