Customer Service Executive- Part-time

3 weeks ago


Home Meadow, United Kingdom RECRUITMENTiQ Full time

RECRUITMENTiQ is working in partnership with the UK’s leading Tour Operator to Canada. We take pride in creating exceptional, once-in-a-lifetime experiences that are tailored to each individual customer.

We are looking for an experienced and passionate Customer Service Executive to join us on a part-time basis working 22 hours per week.

**The Role**

Working three days a week, you will be responsible for resolving pre
- and post-travel concerns of our clients via several channels to a satisfactory, timely conclusion. When required, assist the sales support department with non-operational products or changes.

**Key Accountabilities**
- Responding to complaints/enquiries via social media & Trustpilot.
- Completing admin and updating records.
- Communicating with other departments, admin, finance, sales etc.
- Reporting trends and common complaints to prevent repetition.
- To help customers resolve issues and protect the brands.
- Work in line with company standards terms and conditions and ABTA code of conduct and ATOL license.
- Handling schedule changes & product changes in a timely manager to meet clients’ requirements.
- Maintain a positive mindset in difficult cases to ensure customer satisfaction.
- Enhance customer experiences of our company.

**Skills and Experience**
- Exceptional customer service skills.
- Outstanding verbal and written communication skills.
- Professional, highly organised with strong attention to detail.
- Pragmatic approach to problem-solving.
- Ability to prioritise and manage workload.
- Experience in corporate social media responses is desired.
- Ability to work under pressure and independently when required.
- Positive attitude and empathetic approach to cases.

Applicants should have the necessary experience, passion for delivering work to the highest standards, and an interest in developing their skills and careers.



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