Customer Service Administrator
5 months ago
Location : Rochdale
Salary : £23,000 - £25,500
Consultants : Annie Earley & Cassidy Pinder
We are currently working with a client based in Rochdale who provide household cleaning solutions. They have an exciting opportunity for a Customer Service Administrator to join their team.
Working hours are Monday to Friday 8:30am - 4:30pm with some flexibility.
**What you can expect**:
- Free on-site parking
- 28 days annual leave plus bank holidays
- Hybrid working
- Company Pension Scheme
- Private health care
**Key Duties**:
**Reporting to the Marketing Director you will be responsible for the following duties**:
- Be the first point of contact for customer queries and complaints
- Providing explanations of products to customers, including features, usage instructions, to ensure they have a thorough understanding and can make informed purchasing decisions
- Keeping a record of all tracking information
- Processing refunds/sending out replacement products
- General administrative duties
**Profile**:
- Must have strong communication skills
- Need to have experience within a customer service role
- Strong IT skills
- Beneficial to have experience with CRM systems
**If you are interested in the Customer Service Administrator** **position please send your CV over to us or contact the office for more information.**
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,500.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
- Transport links
- Work from home
Schedule:
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Rochdale (preferred)
Ability to Relocate:
- Rochdale: Relocate before starting work (preferred)
Work Location: In person
Reference ID: VR/05180
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