Telesales Advisor

3 months ago

Leicester, United Kingdom PPL PRS Limited Full time

We are seeking a motivated Telesales Advisor to join our New Business team. To provide an efficient customer focused service through a variety of contact channels, generating new business invoices / customers through both inbound and outbound telephone calls.

**Who are we?**

PPL PRS is a joint venture between PPL and PRS for Music, dedicated to providing the best music licensing experience in the world. We are a diverse, vibrant, and collaborative company that aim to give back to our Musicians & Artists. We also love to make sure singer-songwriters and performers are fairly rewarded for their hard work. We are transforming music licensing in the UK with the launch of TheMusicLicence.

**Duties**:

- Taking inbound sales enquiries and converting to customers
- Checking against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced
- Verifying and gathering the relevant information and additional customer information where appropriate
- Licencing customers at the first point of contact where possible
- Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department
- Creating leads where needed and ensure the correct Salesforce process is followed to licence each customer
- Taking ownership of your customer through to resolution (licence)
- To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads / accounts
- To maintain accurate notes in the CRM system (Salesforce)
- To use objection handling techniques to proactively resolve any customer queries or objections.
- Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue

**Experience**:

- Minimum of 1-2 years’ experience in a similar role (desirable)
- Strong communication skills in English
- Familiarity with Salesforce or similar CRM software
- Competent using Microsoft Office - Word, Excel, PowerPoint and Outlook

Pay: From £22,308.20 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: Hybrid remote in Leicester

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