Customer Service Specialist

4 days ago


West Bromwich, United Kingdom Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
As our CHEP automotive brand builds, we’re looking to set up our local customer management team and we have a great opportunity for a Customer Service specialist to be based at our plants in West Bromwich.

We operate offer a pooling solution for our customers and our product is storage containers. We’ll recover these after their use in the supply chain for repair at our plant in West Brom for re-use. Your role will be working with our customers, dealing with inbound queries and real-time updates, invoices and stock audits.

Although we offer hybrid working, we’re looking for you to be a partner to the operation and we’d be expecting you to on site in West Brom 80% of the time.

Key responsibilities
- Identify root causes and find containment actions from analysis
- Manage customer audits and reconciliations
- Ensure invoice corrections in ERP system and notify correction results to customers
- Develop suggestions of pro-active training needs of existing customer base
- Monitor monthly KPI ́s and reduce Risk priority numbers through direct or indirect actions
- Coordination of operational logistics activities at Key Account side

What you’ll need;
- Prior experience within logistic or customer service environment
- Ideally you’ll have CRM and ERP systems experience
- Experience of having to think on your feet for fast customer solutions
- Experience in customer negotiations and delivery

Preferred Education

Not Indicated - Logistics Management

Preferred Level of Work Experience

3 - 5 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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