Customer Services Manager

1 day ago


West Bromwich, United Kingdom Lean Engineering Recruitment Ltd Full time

**Customer Services Manager**

**Location**: West Bromwich

**Salary**: Circa £32k

**Customer Services Manager**:

- Job Role:

- To lead and manage our Customers Services Department customers.
- Extensive experience in customer account management is required with good communication skills to interact with our global customers and agents.
- You will work closely with our Sales and Marketing team.
- You will be a champion of improving efficiencies within the department.
- Monitoring customer order fulfilment and feedback to customers is an essential part of the role
- This is a senior position and you will be part of the Senior Management Team where you will have input into all aspects of the business.

**Customer Services Manager** - Person Requirements:

- A Level 5 (or higher) qualification in a Business-related discipline or equivalent
- IATA and IMDG certification
- 5 years in a customer service management and shipping export role with experience with dangerous goods
- Ideally, working knowledge of Sage X3 but this is not essential
- Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets
- Be confident and have excellent written and verbal communication skills
- Have a thorough understanding of the exportation of goods across borders, duty and incoterms in the post-BREXIT age
- Have positive negotiation skills
- Be resilient through peaks of pressure and used to working to tight deadlines
- Have extensive similar experience in previous manufacturing companies



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