Order Book Co-ordinator

2 weeks ago

Worcester, United Kingdom Open GI Ltd. Full time

Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organization that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.

It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do.

We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people. No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.

**Position**:
Sitting as part of the Finance and Contract Management team, this is an exciting opportunity to support the Lead Order Book Coordinator in an administrative capacity. The role encompasses processing, licensing, and triggering of customer orders, as well as acting as a voice for the Order Book Management Team, championing the service we provide.

**Your key responsibilities**
- Check and evaluate customer orders
- Work with Sales to ensure necessary amendments are promptly communicated and understood
- Process orders through to the business for delivery, update Jira and Acti-time with contract data
- Monitor the ‘Jira Service Desk Portal’ & Commercial Inbox and triage to the relevant team member to action
- Assist in the resolution of customer query tickets
- Review new orders and ensure payment terms are understood and correctly recorded
- Proactively prepare timely and accurate triggers for Customer Invoicing, working flexibly with the Customer Invoicing Administrators
- Process, evaluate and action Order Book Change requests
- Investigate and respond to internal order book queries from the business
- Collaborate effectively with team members and other departments

**Requirements**:
**Qualifications**

***
- GCSE English and Maths (or equivalent) at grade C or above (essential)

***

**Experience**

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- Proven experience of project co-ordination and tracking
- Previous experience in a busy office environment
- Proven track record in a customer support or administrative role
- Knowledge of customer invoicing

**Skills**
- Organised and methodical with a strong attention to detail
- Working knowledge of MS Office, especially Excel, Outlook and Word
- Able to work under pressure
- Effective task prioritisation
- Strong interpersonal skills
- Numerate

***

**Aptitudes**
- Able to communicate effectively with both internal and external customers
- Sets high standards for themselves and for others to follow
- Flexible and adaptable within changing environments

**Other information**:
**Mission and Values**

**Our mission is to be both the Technology Partner and Employer of choice for the UK General Insurance Market. Our values are central to this vision, as they represent how we collaborate how we work together in synergy and continually deliver for our customers**:

- Accountability: We take personal pride in finding solutions and achieving results
- Innovation: We lead the market by being proactive, product-led and forward thinking
- Teamwork: We work collaboratively, recognising and celebrating success
- Trust: We build trust on integrity, transparency and respect

We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.

**Benefits package**
- Salary of circa £25,000 per annum depending on skills and experience
- Company pension
- Bonus opportunity
- Life assurance and critical illness cover
- Cycle to work scheme
- Perkbox - an exclusive platform offering a wide range of discounts and benefits
- Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
- A hybrid approach to work
- Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
- Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together
- Wellbeing - wills at work scheme, employee assistance programme and mental health first aiders

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