Guest Assistant

5 months ago

Hook, United Kingdom Heckfield Management Full time

Front Office

Full time

Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We springboard from a storied past, celebrating the slow-and-simple now: a country haven — less than an hour from London — sculpted over centuries by ancient heather, woodland and meadow.

We are now looking for a skilled Guest Assistant (Reception) to join our lovely Front Office team.

Our Front Office team are the first to greet guests when they arrive, therefore, excellent customer service skills are required and experience in a similar role is preferred.

Other duties include:

- To be responsible for the smooth check in and check out of guests
- Assistance with arranging guest experiences
- Ensure all checklists are completed daily
- To welcome each guest arriving at Heckfield Place
- To ensure the Front Desk is manned always and all operations run smoothly and professionally.
- To have a thorough knowledge of the surrounding areas, so as to recommend places of interest to visit.
- Ensure prompt delivery of guest luggage
- Be open to work shifts and weekends
- To liaise closely with the Front Office Manager and Head Housekeeper to keep everyone informed of any changes in room allocations.

**Benefits**:

- Basic Salary of £23,625 PA
- Service charge (estimated £4,000 to £7,000 per annum)
- Increased holiday allowance
- Vitality healthcare cover
- Employee assistance programme (with Hospitality Action)
- Life assurance scheme (from day one, covering up to 2x your annual salary)
- 50% F&B discount when dining in our restaurants
- Company sick pay
- Enhanced maternity pay
- Enhanced paternity pay
- Recruit a Friend bonus (£1000)
- Monthly employee recognition scheme
- Annual employee parties
- Free staff meals
- 50% discount on Wildsmith Skin products
- Heckfield Plus - online discounts

  • Night Guest Service Assistant

    4 months ago

    Hook, United Kingdom The Elvetham Full time

    **Night Guest Service Assistant**: **The Elvetham**: **Salary**:£10.50** **Job Type**:Permanent** **Hours**:Flexible** **Town**:Hook***: The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family....

  • Night Guest Service Assistant

    5 months ago

    Hook, United Kingdom The Elvetham Full time

    **Night Guest Service Assistant**: **The Elvetham**: **Salary**:£11:00** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Hook***: The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family....

  • Guest Services Ambassador

    3 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    Join Our Team as a Guest Services AgentAt Four Seasons Hotel Hampshire, we are seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests receive exceptional service and have a memorable experience during their stay.Key...

  • Guest Services Ambassador

    3 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    Join Our Team as a Guest Services AgentAt Four Seasons Hotel Hampshire, we are seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests receive exceptional service and have a memorable experience during their stay.Key...

  • Guest Services Ambassador

    2 weeks ago

    Hook, Greater London, United Kingdom Four Seasons Hotel Hampshire Full time

    Job OverviewFour Seasons Hotel Hampshire is seeking a highly skilled Guest Services Agent to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests receive exceptional service and have a memorable experience.Key Responsibilities:Provide warm and personalized greetings to guests upon arrival and...

  • Guest Services Ambassador

    2 weeks ago

    Hook, Greater London, United Kingdom Four Seasons Hotel Hampshire Full time

    Job OverviewFour Seasons Hotel Hampshire is seeking a highly skilled Guest Services Agent to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests receive exceptional service and have a memorable experience.Key Responsibilities:Provide warm and personalized greetings to guests upon arrival and...

  • Guest Service Supervisor

    5 months ago

    Hook, United Kingdom The Elvetham Full time

    **Guest Service Supervisor**: **The Elvetham**: **Salary**:12.00 per hour** **Job Type**:Permanent** **Hours**:Part-time** **Town**:Hook***: The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal...

  • Guest Service Representative

    3 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    Join Our Team as a Guest Service AgentAt Four Seasons Hotel Hampshire, we are seeking a highly skilled and dedicated Guest Service Agent to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests have an exceptional experience during their stay with us.Key Responsibilities:Transport luggage to and from guest...

  • Guest Service Representative

    3 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    Join Our Team as a Guest Service AgentAt Four Seasons Hotel Hampshire, we are seeking a highly skilled and dedicated Guest Service Agent to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests have an exceptional experience during their stay with us.Key Responsibilities:Transport luggage to and from guest...

  • Guest Services Representative

    3 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    Join Our Team as a Guest Services AgentAt Four Seasons Hotel Hampshire, we are seeking a highly skilled and dedicated Guest Services Agent to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Transport luggage to guest...

  • Guest Services Representative

    3 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    Join Our Team as a Guest Services AgentAt Four Seasons Hotel Hampshire, we are seeking a highly skilled and dedicated Guest Services Agent to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Transport luggage to guest...

  • Luxury Guest Services Professional

    1 week ago

    Hook, Greater London, United Kingdom Four Seasons Hotel Hampshire Full time

    Job OverviewFour Seasons Hotel Hampshire is seeking a highly skilled Guest Services Agent to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests receive exceptional service and have a memorable stay with us.The ideal candidate will have a strong customer service background, excellent communication...

  • Guest Experience Coordinator

    5 months ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    The Guest Service Co-ordinator (Core Agent) is an essential member of the leisure reservations team dedicated to providing exceptional quality and service to our guests. To answer and deal with all calls in a timely and professional manner. Individuals must possess a high level of attention to detail and a strong work ethic. The ability to multitask and...

  • Front Office Assistant

    5 months ago

    Hook, United Kingdom Warbrook House and Grange Full time

    Greeting and Welcoming Guests: Welcome guests to the hotel in a friendly and professional manner. Assist guests with check-in and check-out procedures. Provide information about hotel facilities, services, and local attractions. Reservation Management: Handle guest reservations, including making new bookings, modifying existing reservations, and...

  • Housekeeping Assistant

    5 months ago

    Hook, United Kingdom Highfield Park Full time

    We are looking for a Housekeeping Assistant to join our team here at the award winning Highfield Park Hotel. The hotel is set in 35 acres of beautiful Hampshire countryside, providing a delightful backdrop to the many weddings and events we host year-round. We were a National Winner at the 2021 Luxury Wedding Awards, and LuxLife Global Excellence declared us...

  • Housekeeping Assistant

    4 months ago

    Hook, United Kingdom Highfield Park Full time

    We are looking for a Housekeeping Assistant to join our team here at the award winning Highfield Park Hotel. The hotel is set in 35 acres of beautiful Hampshire countryside, providing a delightful backdrop to the many weddings and events we host year-round. We were a National Winner at the 2021 Luxury Wedding Awards, and LuxLife Global Excellence declared us...

  • Housekeeping Assistant

    5 months ago

    Hook, United Kingdom Highfield Park Full time

    We are looking for a Housekeeping Assistant to join our team here at the award winning Highfield Park Hotel. The hotel is set in 35 acres of beautiful Hampshire countryside, providing a delightful backdrop to the many weddings and events we host year-round. We were a National Winner at the 2021 Luxury Wedding Awards, and LuxLife Global Excellence declared us...

  • Housekeeping Assistant

    5 months ago

    Hook, United Kingdom Highfield Park Full time

    We are looking for a Housekeeping Assistant to join our team here at the award winning Highfield Park Hotel. The hotel is set in 35 acres of beautiful Hampshire countryside, providing a delightful backdrop to the many weddings and events we host year-round. We were a National Winner at the 2021 Luxury Wedding Awards, and LuxLife Global Excellence declared us...

  • Housekeeping Assistant

    5 months ago

    Hook, United Kingdom Highfield Park Full time

    We are looking for a Housekeeping Assistant to join our team here at the award winning Highfield Park Hotel. The hotel is set in 35 acres of beautiful Hampshire countryside, providing a delightful backdrop to the many weddings and events we host year-round. We were a National Winner at the 2021 Luxury Wedding Awards, and LuxLife Global Excellence declared us...

  • Food and Beverage Service Assistant

    3 weeks ago

    Hook, Greater London, United Kingdom Elite Hotels Full time

    F&B Assistant Job DescriptionWe are seeking a highly motivated and customer-focused F&B Assistant to join our team at Elite Hotels.Key Responsibilities:Provide exceptional table service in the Restaurant department, maintaining high standards of quality and guest satisfaction.Work collaboratively with the Senior Team to deliver outstanding customer service...