Customer Journey Product Owner, Private Banking

3 weeks ago


Bristol, United Kingdom Coutts Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Journey Product Owner in Private Banking
- You’ll be supporting a wide range of credit products across the Coutts portfolio, with a strong focus on investment backed lending
- You’ll lead the customer journey to deliver long term sustainable value and positive customer outcomes across all jurisdictions
- We’ll look to you to deliver the portfolio roadmap, targets, product backlog for the customer journey to drive a seamless customer experience
- You'll have the opportunity to shape your team as you define and deliver the customer journey vision

**What you'll do**:
With a strong customer focus, your role will see you driving and delivering change and innovation across the customer journey. You’ll ensure continuous improvement in processes and systems delivering customer experience, while leading and empowering a dedicated customer journey team.

In addition, you'll be seeking opportunities to improve the penetration of investment backed lending amongst the Coutts client base.

You’ll also be:

- Defining, measuring and delivering the future portfolio roadmap, targets and product backlog for the customer journey
- Leading customer journey teams and making sure their professional and Agile capabilities meets the needs of the business and customers
- Owning, monitoring and measuring the end-to-end customer proposition, experience and performance for the customer journey
- Contributing to the delivery of a strong P&L performance for the customer journey through commercial and operational levers
- Digitising the investment backed lending journey and delivering a wide range of proposition enhancements

**The skills you'll need**:
As well as this, you’ll need:

- Experience of delivering systemic customer centric transformational change
- A track record of innovating business through technology
- The ability to work collaboratively and influence senior stakeholders internally and externally
- Strategic thinking with the ability to simplify complex conflicting tasks and policy positions
- Evidence of role modelling critical Agile capabilities and ways of working


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