Dermatology Admissions Co-ordinator

4 weeks ago

London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

Dermatology Admissions Co-ordinator, Band 4

This is an excellent opportunity to develop existing healthcare administrative skills in a demanding and varied, but rewarding role in a busy and challenging environment and we require a proactive and confident person to fill the post. Excellent communication, organisation and prioritisation skills are also essential, along with proven hospital administration experience.

This is a fantastic opportunity for those wanting to broaden their skillset and who may be seeking to develop a career in an NHS or Healthcare setting.

To co-ordinate outpatient waiting lists and assessment clinics in an efficient and effective manner, ensuring that patient’s waiting list information is properly and accurately maintained and that patients on the lists are allocated admission dates within the Trust’s waiting time standards, and in line with the Trusts Elective Access Policy.

The role is pivotal in ensuring the appropriate and efficient booking of dermatology surgical procedures at Chelsea and Westminster Hospital. In most cases these patients will be awaiting diagnosis or treatment for suspected cancer. Therefore the post holder must be organised, confident and sensible. They will need to collaborate with colleagues from across the organisation to ensure that we are providing a safe service and a positive patient experience.

Key working relationships
- Junior Service Manager
- Dermatology Consultants
- General Manger & Deputy General Manager
- HIV, GUM & Dermatology Operational team
- Corporate outpatient teams
- Staff at all levels within the organisation

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for - our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
- Patient communication is a key part of this role, and all queries need to be managed in a sensitive and supportive manner. Adaptation of approach will be required and flexibility with the influencing and communication style to meet the needs of the patient and query.
- Provide high quality, effective communication for patients who have queries and surgical appointments to be booked, cancelled or changed.
- To create and update records and tracking systems accordingly regarding appointments as well as changes to demographic or contact information. Clinical systems include (but are not limited to) Cerner, Evolve, Isla Care.
- Deliver an efficient appointments booking process supporting Clinicians to ensure smooth running of procedure lists.
- Participate in departmental meetings to support patient tracking, capacity planning and reduction in waiting times.
- Identify potential long waiting patients and agree actions.
- Use initiative when scheduling lists in order to maximise clinical capacity.
- Escalate any capacity issues via the local escalation process.
- Monitor and resolve all outstanding bookings from relevant reports.
- To receive all patients and other visitors into the department in a professional, polite and friendly manner.
- Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information.

Please see attached job description and person specification to this advert for further details.

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