Medical Receptionist

7 months ago

Nottingham, United Kingdom Highcroft Surgery Full time

**Medical Receptionist Job overview**: (Note: In addition to these functions employees are required to carry out such duties as may reasonably be required)
- Welcome patients and visitors to the practice
- Assist patients on the phone, electronically and in person
- Help to maintain the safety and comfort of patients
- Maintain records of appointments, financial transactions and other administrative duties
- Taking payments from patients for insurance reports and private medicals
- Keep patient records accurate and up to date
- Maintain skills and undertake such training and development as may from time-to
- time be required to maintain personal competency
- Participate in all activities required by CQC registration
- Opening and closing premises
- Opening post and distributing Doctors mail
- Dealing with queries from hospitals, community providers in relation to referrals and patient care Location: Highcroft Surgery, but you may be asked to travel for meetings and training or provide cover for another practice or Primary Care Network at such notice. Working hours: Hours of work will be detailed in your contract of employment. Responsibilities and duties of the job Role specific duties:

- Greet patients in person, working to put them at ease and giving any explanations within your competency
- Signpost patients to the correct service to ensure that they receive the right care first time
- Make and change appointments as required
- Work with the practice information recording systems and computer systems in maintaining clinical records
- Handle payments to the practice by cash, card, cheque and bank transfer ensuring accurate records are maintained
- Report all significant events, including near misses for inclusion in the Practice Risk Register
- Practice the highest standards of confidentiality when dealing with all aspects of patient information
- Participate in activities required to assess compliance with CQC Fundamental Standards
- Participate in the maintenance of the complaints system at Highcroft Surgery and in resolving complaints to improve service
- Use all equipment in accordance with published instructions and guidelines
- Report any faults or safety worries with equipment and premises
- Open and distribute Highcroft Surgery post both on paper and electronically
- Process repeat prescription requests
- Assisting patients with registrations and processing the paperwork
- Completing all patient information in electronic and/or paper records
- Maintain patient electronic medical records
- Accessing relevant patient information when required
- Daily preparation and close down of consulting rooms
- Ensure consulting rooms are stocked with the necessary equipment, information and forms to enable clinics to proceed without interruption
- Maintain and encourage adequate security measures, ensuring all consulting rooms are locked when not in use
- Maintain the Health and Safety of all staff, patients and visitors
- Participate in regular reviews of personal development plans
- Undergo further training as required by Highcroft Surgery The post holder will, if required to do so, obtain, process and/or use information in line with the GDPR requirements:

- To maintain information notice board in line with national/local health promotion campaigns
- To attend relevant meetings as required
- To immediately report any safeguarding or compliance concerns Working with others:

- Develop and maintain effective working relationships with all other employees and contractors at Highcroft Surgery
- Effectively liaising with other clinicians including Health Visitors, District Nurses, Midwives, Counsellors, etc. as required
- Co-operate in maintaining a staffing rota to provide adequate levels of resources
- Work with other employees to ensure a seamless journey for patients through different aspects of their care
- Assist management to maintain regulatory compliance
- Co-operate in the effective resolution of team conflicts
- Attend practice meetings as required
- To act as a chaperone as requested by clinicians (if DBS checked and trained)
- To function as an integral part of the team at Highcroft Surgery
- Inform the Practice Manager/Operations Manager/Reception Supervisor of any reported or suspected failings in the provision of care within Highcroft Surgery Leading by example:

- Promote and implement all the practice policies and procedures
- Participate in developing the philosophy, goals and objectives for patient health care provided by Highcroft Surgery
- To participate in the induction programme of new staff joining Highcroft Surgery
- Participate in patient audits
- Ensure that patients rights are protected Personal responsibilities:

- To have knowledge of and act at all times within the boundaries of Health and Safety legislation, Data Protection Act and Care Quality Commission compliance requirements
- Provide information for a DBS check, and inform the practice of any incident that may change the DBS

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