Medical Receptionist

7 months ago

Nottingham, United Kingdom Rivergreen Medical Centre Full time

**Rivergreen Medical Centre**

**Medical Receptionist Job Description**

**Job title**

Medical Receptionist

**Line manager**

Assistant Practice Manager

**Accountable to**

The Partners/Practice Manager

**Hours per week**

Up to 33

**Job summary**

Project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

The role will involve working to ensure that the surgery’s appointments, systems and processes are as effective as possible to allow us to deliver an outstanding level of personal medical services to the patients of the practice.

Your practice should be safe; effective; caring; responsive to all patients needs

**Mission statement**

To provide and high level of patient care with a strong ethos of family medicine. To be an efficient, business focussed provider of Primary Care Services. Our core values are:
PATIEN**T** CARE

**E**XCELLENCE

QU**A**LITY

ENJOY**M**ENT

**Generic responsibilities**

All staff at Rivergreen Medical Centre have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This Practice is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing, and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. They will also monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- _Health and Safety at Work Act 1974_,
- _Environmental Protection Act 1990_,
- _Environment Act 1995_,
- _Fire Precautions (workplace) Regulations 1999_
- _Coronavirus Act 2020_
- Other statutory legislation which may be brought to the post holder’s attention.

**Confidentiality**

The Practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of this Practice’s output, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the Practice to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Medical Practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

**Induction training**

At Rivergreen Medical Centre, you will be required to complete the induction programme and the practice management team will support you throughout the process.

**Learning and development**

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their rol

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