Service Administrator

3 days ago

Canterbury, United Kingdom JCB Group Full time

***Service Administrator Required at JCB Renault Canterbury**

JCB Renault Canterbury are looking to recruit an experienced Service Administrator to support their busy Service department in Canterbury, Kent. You need to be an enthusiastic team player, able to pick up routine tasks as well having a flexible approach to the various office/admin duties of the role. The position requires an abundance of common sense and the confidence to deal with both customers and business owners.

**The Role**:
**Service Administrator Responsibilities**:

- Taking customer calls and appropriate action
- Organising vehicle bookings for service, maintenance or repair
- Ensuring each customer is contacted prior to their appointment
- Making outbound calls for follow-up after work has been completed
- Be first contact for CSS resolve cases
- Preparing Job cards for future bookings
- General administrative duties as and when required
- Support Service Reception desk when required
- Assisting with vehicle Collection & Delivery
- Ensuring that the image and levels of customer service within the department are in line with Company standard

**About You**:
Training for specific systems will be given.

**Behaviours and skills required**:

- Attention to detail is essential
- Must be able to multitask and prioritise workload when under pressure
- Motivated, self-learner with the ability to work with mínimal supervision
- Strong MS Office/Outlook experience
- Strong organisational and administrative skills
- Strong telephone skills
- Excellent communication and interpersonal skills

You must be able to produce high quality work in a busy motor trade environment and be motivated through set targets, showing flexibility according to the needs of your team.

If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful motor company, then APPLY today

**About the JCB Group**

The JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 18 locations across Kent, Sussex and Essex and around 450 employees covering numerous internationally recognised brands eg Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, SKODA, CUPRA, Kia, Renault, Dacia, Alpine, Mazda and TPS.

**So what will we do for you in return for your hard work and commitment?**

You will be part of a varied and progressive dealer group with opportunities for progression and development.

We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.

**Please note only applicants successfully shortlisted for interview will be contacted**

**Ref: JCB/KL/NW/ServiceAdmin/Canterbury**:

- Closing Date 31/07/2024
- Location Canterbury, Kent
- Benefits Competitive holiday allowance, discounts on products and services, employee well-being program, pension scheme
- Working Hours Monday to Friday 09:00 - 14:30
- Salary Competitive Salary

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