Trainee Service Advisor

2 days ago

Canterbury, United Kingdom Barretts Full time
Trainee Service Advisor/ Administrator – Barretts Honda Canterbury

Full Time Permanent

About the Role:

An exciting opportunity has arisen for a Trainee Service Advisor/ Administrator within our small but busy team. The right candidate will be able to manage their time effectively and have excellent customer service skills, both in person and over the phone. This role encompasses a variety of responsibilities, both on the front desk and through administrative tasks, offering the right candidate a thorough introduction into the role of Service Advisor from all angles. As the first point of contact for our customers on the front desk, a helpful and welcoming disposition ensures a good first impression. Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly and accurately. Continuing to build a strong rapport with our existing and loyal customer base, you will also provide an exceptional customer experience for customers who are new to our business.

Working collaboratively in a small but efficient team, you will be handling a multitude of tasks throughout the day with professionalism and diligence, including the following:

Face-to-face customer service Handling incoming and outgoing calls Advising customers on additional work required to their vehicle Estimating time and costs associated with vehicle services and repairs Keeping customers updated throughout their appointment Producing invoices and taking payments Booking customers in for maintenance and repairs on the vehicle Preparing job cards Generating and actioning monthly reports

Skills Required:

No experience necessary as full training will be given.

You will need to be able to listen carefully to instructions, whilst taking constructive criticism in a positive light, showing an eagerness to learn. You will need the ability to ask questions, be self-motivated and have a keen eye for detail.

With a methodical approach to each task, you work with determination to not only meet, but exceed, departmental targets in sales and customer care. Delivering a consistently high standard of customer service is your highest priority throughout each day, utilising your strong communication skills.

You will be computer literate, with the ability to learn new software and programmes. Your strengths will include numeracy and literacy, ideally you will also have a clean driver’s licence.

As a small but hardworking team, we emphasise the need for the right attitude when applying for this role. If you are keen to learn, utilise your time at work productively and enjoy working collaboratively with others, we look forward to receiving your application.

Company Benefits:

32 days annual holiday pro rata (includes 8 bank holiday days) Welcome pack & company induction. Discounted servicing & parts across the Group Annual staff social events Barretts Summer Ball (held every 2 years)

About Barretts:

In 2022, Barretts celebrated its 120th anniversary, as a family-owned & operated business. We pride ourselves on customer service, and with over 100 years of experience, we know the level of service customers expect to receive from a trusted family dealership.

Barretts combine traditional values of the past, with the cars of today.

With pay plans that reward you and a management team that will support you throughout, this is a great opportunity for an ambitious candidate. If you are looking to join a welcoming, high performing team please send your CV with a covering letter to:

Closing date for applications: Friday 12th July 2024 . However, once we have sufficient applicants, we withhold the right to close job vacancies early.

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