Service Desk Administrator

4 weeks ago


Canterbury, United Kingdom Clearwater People Solutions Full time

**Service Desk Administrator**:

- Location- Canterbury- Salary:
- £30000 to £30000- Contact name:
- Paddy Malaj- Job ref:
- 5717- Published:
- about 2 hours agoWe are seeking a highly motivated Service Desk Administrator to join a leading accountancy firm based in Canterbury on 12-month contract basis.

This is an exciting opportunity for a talented individual who is passionate about delivering excellent customer service and ensuring smooth operation of IT systems to join our ambitious team.

**Key responsibilities**:

- Monitor and respond to service desk tickets, track progress and ensure all requests are resolved within agreed SLAs
- Proactively identify areas for improvement in IT service delivery and suggest solutions
- Provide technical support, troubleshoot hardware and software problems, and escalate to senior IT staff when necessary
- Perform regular software updates and maintain inventory of hardware and software assets
- Document procedures and maintain accurate records

**Desired qualifications and experience**:

- Relevant experience in an IT position
- Knowledge of Microsoft Windows desktop and server environments, Office 365, Active Directory, and networking (e.g. VPN, WAN/LAN, routing, and switching)
- Knowledge of ITIL and service management principles
- Excellent communication skills and ability to work in a collaborative team environment
- Strong analytical and problem-solving skills

If you are passionate about delivering excellent customer service and thrive in a fast-paced, demanding environment, we would love to hear from you.



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