1st Line Technical Support

2 weeks ago


Newcastle upon Tyne, United Kingdom Exclusive Networks GSO Full time

**1st Line Technical Support**

Exclusive Networks - Global Services Operation

Why us? We’re one of a kind. Unique. Original. A global cybersecurity specialist.

Our difference goes deeper than ‘what we do’. It’s an attitude. A way of life. A relentless quest for growth, innovation and disruption. We always dare to be distinctive.

We’re a trusted digital infrastructure and cybersecurity company. The first and only in technology distribution to change the rules: delivering value-creating principles at a global scale with local expertise.

**About the role**

**Position: 1st Line Technical Support**

**Location: Newcastle and Home Based**

**Job Type: Full Time, Permanent**

**Salary: £21800 plus £28 per night uplift for night shifts**

We have a 1st line support position available in our busy 24/7 command and control centre based in Newcastle City Centre.

You will ensure that all clients receive exceptional customer service during all contact with the command and control centre. You will work on your own and as part of a team to service incidents through to completion, recognising when escalation is required for the quickest resolution for the client. You will provide clients with continual and regular updates throughout the management of their incidents.

You will have strong problem solving skills and a motivation to provide the best possible service to the customer throughout the support process.

Knowledge of IT systems, broadband services and communications networks is an advantage. You are required to work within a shift pattern, in line with a rota, 24x7x365. The average weekly hours worked will be 42.

**Job Types**: Full-time, Permanent

**Salary**: From £21,800.00 per year

**Benefits**:

- Work from home

Application question(s):

- North East based or willing to work from the North East at least one week per month

**Experience**:

- 1st Line Technical Support: 1 year (preferred)

Shift availability:

- Night shift (required)



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