Breast Care Receptionist

2 weeks ago

Taunton, United Kingdom Somerset NHS Foundation Trust Full time

We are seeking a highly motivated and committed receptionist to join the Breast Care Centre team at Musgrove Park Hospital.

The Post

We have an opportunity available to recruit one part time (15 hours) post on a fixed term 12-month basis. The breast care department works between 8am and 5pm Monday to Friday. The working patterns for this post can be discussed at interview however the service is primarily seeking to recruit to the hours of 8am-4pm.

About You

You will require impeccable interpersonal skills, to communicate effectively with colleagues of all levels of seniority, and be able to build excellent working relationships to ensure common goals can be achieved.

You will have the ability to work accurately and swiftly under pressure, to plan and organise your own workload and to work flexibly with the team.

We offer a robust and thorough induction process to ensure new staff are fully informed and comfortable within their new role, as your development is of paramount importance to us. All new staff receive supportive mentoring throughout their first 3 months, and on-going support thereafter.

About the Role

As a Breast Care Receptionist, you will be part of a team responsible for the co-ordination and organisation of the Somerset NHS Breast Symptomatic Service. The role includes:

- Meeting and greeting patients as well as confirming identifiable information to check them into the clinics on Maxims and NBSS (National Breast Screening System.
- Triaging patients via direct bookings on Maxims and Choose & Book (E-Referrals) on behalf of the consultants. Appointing patients clinical slots within their 2 week wait referral targets.
- Professionally answering calls from patients and other professionals as well as cancelling/rebooking appointments over the telephone as well as in person.
- Updating clinics on Maxims (i.e. blocking slots/closing clinics) according to consultant availability etc.
- Opening and closing of the reception waiting area.

We are looking for someone who is able to make balanced decisions, has experience of customer care, is able to demonstrate great role model behaviours, with outstanding communication and listening skills.

As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone

**Shared responsibilities within the administrative team**:

- Face-to-face contact with patients (checking patients into clinics via Maxims and NBSS and checking personal and contact details)
- Triaging and booking patients via Maxims to arrange 2 week-wait and follow-up appointments as well as sending letters via Synertec.
- Dealing with sensitive telephone enquiries regarding appointment queries from patients and their families who are sometimes anxious.
- Dealing with non-clinical enquiries from hospital staff either face to face or by telephone.
- Liaise with and update consultants on clinical capacity.
- Daily personal contact with all members of the Breast Care Centre.
- Contact with I.T support.
- Contact with Porters to help with patients and medical records.
- Perform teamwork duties within the team when required.
- Ability to prioritise workload with limited supervision and using own initiative.
- Using Maxims and NBSSS computer systems, check whether patients have previous mammograms.
- Create appointments on Maxims, producing relevant appointment letters
- Make follow-up appointments from clinics
- Using the NHS spine portal system to identify patients
- Liaising with reception team and office manager to ensure cover arrangements are in place
- Printing daily outpatient clinic sheets in preparation for clinical staff
- Validating symptomatic clinics on breast care clinic timetable
- Requesting medical records to accommodate clinics i.e. POAC Clinic.

  • Breast Care Receptionist

    4 days ago

    Taunton, United Kingdom Somerset NHS Foundation Trust Full time

    We are seeking a highly motivated and committed receptionist to join the Breast Care Centre team at Musgrove Park Hospital. **The Post** We have an opportunity available to recruit one part time (15 hours) post on a fixed term 12-month basis. The breast care department works between 8am and 5pm Monday to Friday. The working patterns for this post can be...

  • Receptionist

    3 days ago

    Taunton, United Kingdom Retirement Villages Group Full time

    Are you a warm and welcoming individual who takes pride in creating a friendly and inviting atmosphere? Do you have a genuine passion for helping others and making a positive impact on the lives of seniors? If so, we have the perfect opportunity for you! Blagdon Retirement Village, based in Taunton, Somerset is looking for a Receptionist to work 20 hours a...

  • Management Pa

    2 days ago

    Taunton, United Kingdom Somerset NHS Foundation Trust Full time

    We are seeking a highly motivated and committed Management PA to join our Breast Care Team at Somerset NHS Foundation Trust at Musgrove Park Hospital. As a Management PA, you will work closely with the Breast Care Management team to ensure the smooth running of the unit. You will be responsible for organising various departmental meetings and be expected to...

  • Receptionist

    Found in: Talent UK C2 - 1 week ago

    Taunton, United Kingdom Retirement Villages Group Full time

    Are you a warm and welcoming individual who takes pride in creating a friendly and inviting atmosphere? Do you have a genuine passion for helping others and making a positive impact on the lives of seniors? If so, we have the perfect opportunity for you!Blagdon Retirement Village, based in Taunton, Somerset is looking for a Receptionist to work 20 hours a...

  • Ward Receptionist

    2 days ago

    Taunton, United Kingdom Somerset NHS Foundation Trust Full time

    We have an exciting opportunity for a receptionist in our friendly Children's Unit on a permanent, full-time basis. You will be working closely with clinical colleagues to ensure our patients and families receive the highest standard of care.

  • Management Pa

    1 day ago

    Taunton, United Kingdom Somerset NHS Foundation Trust Full time

    We are seeking a highly motivated and committed Management PA to join our Breast Care Team at Somerset NHS Foundation Trust. As a Management PA, you will work closely with the Breast Care Management team to ensure the smooth running of the unit. You will be responsible for organising various departmental meetings and be expected to both participate and take...

  • Part-time Receptionist

    6 days ago

    Taunton, United Kingdom Summerlands Health Ltd Full time

    We are seeking a part time receptionist to join our expanding family run, chiropractic and health clinic. Our clinic has a 48-year reputation of delivering high quality care to the local community in a friendly and warm environment. This role entails a variety of receptionist duties, as well as cleaning responsibilities, and requires flexibility to cover...

  • Medical Receptionist

    6 days ago

    Taunton, United Kingdom College Way Surgery Full time

    College Way Surgery is looking for a part-time Medical Receptionist to join our friendly practice team. Applicants should have a good standard of education (GCSE English and Mathematics at grade C or above (or equivalent qualifications)). Competent computer users preferred. Experience of working within General Practice or the NHS is advantageous, but not...

  • Receptionist / Showroom Host - Weekends

    5 hours ago

    Taunton, United Kingdom Smart Recruit Online Full time

    Are you a front of house, people centric and welcoming character looking for a new challenge within the automotive industry? Would you like the opportunity to work for the South West’s largest automotive dealership group? **Vertu Jaguar Land Rover** in Taunton currently have a vacancy for a **Weekend Showroom Host/Receptionist** to join the team. **What...

  • Montacute Ward Receptionist

    5 hours ago

    Taunton, United Kingdom Somerset NHS Foundation Trust Full time

    Montacute Ward is looking for an experienced Receptionist to support the wards to deliver an excellent service to our patients by providing a welcoming environment during their admission to the ward. You should have excellent communication skills and have the ability to work as part of a team. You will be IT literate and be able to work accurately and...

  • Receptionist

    1 week ago

    Taunton, Somerset, United Kingdom Retirement Villages Group Full time

    Are you a warm and welcoming individual who takes pride in creating a friendly and inviting atmosphere? Do you have a genuine passion for helping others and making a positive impact on the lives of seniors? If so, we have the perfect opportunity for you! Blagdon Retirement Village, based in Taunton, Somerset is looking for a Receptionist to work 20 hours a...

  • Medical Pa

    1 day ago

    Taunton, United Kingdom Somerset NHS Foundation Trust Full time

    Medical PA, Band 4 - Breast Care You will work alongside 1 other Band 4 Medical PA, as well as 2 Medical Secretaries. You will liaise closely with the Breast Care Centre and Admissions Teams to ensure the patient pathway is as smooth as possible. Medical secretarial experience is required as well as excellent IT skills. A good typing speed is needed as...

  • Exmoor Ward Receptionist

    1 day ago

    Taunton, United Kingdom Somerset NHS Foundation Trust Full time

    We are looking for a highly motivated and organised individual to join our ward administration team on Exmoor. Exmoor is a reablement unit based at Musgrove Park Hospital. We are looking for a highly motivated and organised individual to join our ward administration team. The purpose of the role is: - To provide a friendly, effective reception, advice and...

  • Ward Receptionist

    3 days ago

    Taunton, United Kingdom Somerset NHS Foundation Trust Full time

    We have an exciting opportunity for a receptionist in our friendly Children's Unit on a permanent, full-time basis. You will be working closely with clinical colleagues to ensure our patients and families receive the highest standard of care. The role requires someone who has a great level of attention to detail and good organisational skills for managing...

  • Exmoor Ward Receptionist

    5 hours ago

    Taunton, United Kingdom Somerset NHS Foundation Trust Full time

    Could this be you? Exmoor are looking for a bright, innovative, and compassionate receptionist to join their friendly team of staff who are dedicated to providing excellent patient-centred care. We work closely as a multidisciplinary team to provide the best outcomes for each individual and their families, many of whom are elderly. Exmoor is a reablement...