Customer Service Representative

3 weeks ago


London, United Kingdom Communications and Solutions Partners Group Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

**Responsibilities**:

- Respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products and services
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Upsell additional products or services to customers when appropriate
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Perform data entry tasks to update customer information in our database
- Analyze customer feedback and provide suggestions for improving our products or services

**Skills**:

- Excellent verbal and written communication skills in English
- Strong phone etiquette and the ability to handle difficult or irate customers with professionalism
- Experience with upselling techniques to maximize sales opportunities
- Ability to effectively communicate complex information to customers in a clear and concise manner
- Proficient in data entry and accurately inputting customer information into databases
- Strong analytical skills to identify trends or patterns in customer feedback

**Job Types**: Full-time, Permanent

**Salary**: From £25,944.44 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- London (preferred)

Work Location: In person

Application deadline: 13/03/2024



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