Call Centre Sales Specialist

3 months ago

Bournemouth, United Kingdom Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
**Responsibilities**:
**What we’re looking for**:
We would love someone that is ambitious, dedicated, and hardworking to become an integral part of our friendly team. Using your superb communication skills to highlight the benefits of our services and products. This is an important role within the office as it supports our valued customers whilst adding financial value to our business.

**How you'll make an impact**:
The Role:

- You answer calls from customers and guide them to a happy resolution. We provide supportive training which means you’ll be a product expert quickly.
- Use your calm demeanour to explain to the customer exactly what they need and how you're going to help.
- Listen to your customer, detect their needs and then either resolve the query or match them to one of our products that will help them.
- Leave the customer happy, with a positive lasting impression of the company, and an extraordinary feeling about our products and services.
- Ensure you sell the right elements of cover - always keeping your customers interests at heart.
- Our customers are so important to us, we only offer them products that align to our ethical principles and are within our guidelines.

Qualifications:

- Previous call centre experience is not necessary as we will teach you everything that you need to know. From our product range to our phone system, it's all very simple once you know how.
- Excellent communication skills and the genuine ability to listen and care about your customer. We do ask that you have basic mathematical skills but most importantly, you have superb attention to detail.
- Using your outstanding interpersonal skills to speak openly and confidently on the phone to customers. Able to build strong rapport and quickly build relationships with your colleagues.
- You’re naturally driven to exceed targets, with a dedicated attitude combined with the highest degree of ethics and integrity in client focus.
- Eligible to work full time in the UK.

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, co

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