Call Centre Sales Specialist

3 months ago

Bournemouth, United Kingdom Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
**What we’re looking for**:
We would love someone that is ambitious, dedicated, and hardworking to become an integral part of our friendly team. Using your superb communication skills to highlight the benefits of our services and products. This is an important role within the office as it supports our valued customers whilst adding financial value to our business.

**Responsibilities**:
**The Role**:

- You answer calls from customers and guide them to a happy resolution. We provide supportive training which means you’ll be a product expert quickly.
- Use your calm demeanour to explain to the customer exactly what they need and how you're going to help.
- Listen to your customer, detect their needs and then either resolve the query or match them to one of our products that will help them.
- Leave the customer happy, with a positive lasting impression of the company, and an extraordinary feeling about our products and services.
- Ensure you sell the right elements of cover - always keeping your customers interests at heart.
- Our customers are so important to us, we only offer them products that align to our ethical principles and are within our guidelines.

**Your Skills, Experience and Qualifications**:

- Previous call centre experience is not necessary as we will teach you everything that you need to know. From our product range to our phone system, it's all very simple once you know how.
- Excellent communication skills and the genuine ability to listen and care about your customer. We do ask that you have basic mathematical skills but most importantly, you have superb attention to detail.
- Using your outstanding interpersonal skills to speak openly and confidently on the phone to customers. Able to build strong rapport and quickly build relationships with your colleagues.
- You’re naturally driven to exceed targets, with a dedicated attitude combined with the highest degree of ethics and integrity in client focus.
- Eligible to work in the UK.

Qualifications:
**Your Skills, Experience and Qualifications**:

- Previous call centre experience is not necessary as we will teach you everything that you need to know. From our product range to our phone system, it's all very simple once you know how.
- Excellent communication skills and the genuine ability to listen and care about your customer. We do ask that you have basic mathematical skills but most importantly, you have superb attention to detail.
- Using your outstanding interpersonal skills to speak openly and confidently on the phone to customers. Able to build strong rapport and quickly build relationships with your colleagues.
- You’re naturally driven to exceed targets, with a dedicated attitude combined with the highest degree of ethics and integrity in client focus.
- Eligible to work in the UK.

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any

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