Receptionist/clerical Officer

6 months ago


Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Do you have a passion for people? Are you motivated by contributing to the delivery of excellent patient experience? If so, this is the job for you

We are looking for an enthusiastic and highly-motivated individual to join our reception team at Royal Preston Hospital.

As an Outpatient Receptionist/Clerical Officer, you will provide front of house service to all visiting outpatients, while playing a key role in the provision of Outpatient Appointment Booking Services.

We offer a full induction, in-house training and great development opportunities. You will play a significant role in patient care, while developing skills and gaining significant knowledge regarding outpatient flow through the trust.

You will be responsible for providing an efficient and effective outpatient reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity.

You will deal with all aspects of the outpatient appointment function on the Trust’s computerised patient record system (QCPR), actively participate in virtual receptionist process, activating outpatient appointments, updating patient demographics and out-coming clinic attendance. The post-holder will be expected to support the ongoing Outpatient Digitisation process.

You will be multi-skilled following training, have a full understanding and working knowledge of various reception areas and the basic functionality of clinics covered.

You must also have a willingness to work across both sites (Preston and Chorley) according to the needs of the service.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

**Duties to include but not be limited to**:
Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.

Actively contribute towards service development.

Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.

Constructively managing barriers to effective communication.

Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.

Maintain confidentiality at all times as required by legislation and Trust Policy.

Actively participate in the PDPR process, undertake learning and development opportunities as identified.

Demonstrate own duties to new starters and agency staff.

Rotate within the Outpatient reception teams to ensure that a multi skilled work force is maintained

Provide an efficient and courteous outpatient appointment booking service.

Provide flexible cover for colleagues as required to ensure the provision of an efficient reception service.

Play an active role in Team Meetings and audits as required.

Ensure any changes to patient demographic details are updated immediately on QCPR.

Maintain the integrity of data/information using agreed procedure.

Maintain a high standard of patient care

Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the reception admin manager if appropriate.

Support change to working practices to improve the Quality of service provided.

Act in ways that are consistent with legislation, policies and Procedures, for maintaining own and others health, safety and security.

Report all accidents and incidents, as per Trust Policy.

Assist in the maintenance of a healthy, safe and secure working environment.



  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Job summary Do you have a passion for people? Are you motivated by contributing to the delivery of excellent patient experience? If so, this is the job for you! We are looking for an enthusiastic and highly-motivated individual to join our reception team at Royal Preston Hospital. As an Outpatient Receptionist/Clerical Officer, you will provide...

  • Receptionist

    7 months ago


    Preston, United Kingdom IVG - I Vape Great Premium E-Liquids Full time

    The company was founded in 2016 with a vision to become the best total global vaping leader, generating sustainable economic, social, and environmental value by managing innovative, winning business models with the best people in the world. Our founding and leading brand is IVG also known as I Vape Great, which is one of the largest and globally known brand...

  • Receptionist

    6 months ago


    Preston, United Kingdom Haute Dolci Full time

    **Duties**: - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls, take messages, and provide information to callers - Perform general clerical duties, including but not limited to photocopying, faxing, mailing, and filing - Maintain office supplies inventory and place orders when necessary - Assist with data...

  • Clerical Assistant

    7 months ago


    Preston, United Kingdom ENWL Full time

    Electricity North West has an exciting opportunity for a Clerical Assistant to join our inclusive and collaborative team in Salford/Preston. This full-time Clerical Assistant role comes with a favourable salary. As a Clerical Assistant, you will support the company's team in efficiently executing their duties, organising files, completing records and...

  • Receptionist

    6 months ago


    Preston, United Kingdom Bridge House Marina & Caravan Park Full time

    **Job description**:Receptionist **Number of openings**:2 **About us**: Bridge House Marina & Caravan Park is a small Family-owned business in the beautiful Lancashire countryside near Garstang. We are professional and customer-centric, and Pride ourselves on the quality of service we offer our customers. **Our work environment includes**: - Modern...

  • Receptionist

    6 months ago


    Preston, United Kingdom East Riding of Yorkshire Council Full time

    **The job itself**: We are seeking to appoint a friendly, and suitably experienced Receptionist (37hrs per week, term time only plus 5 additional days) to join our busy, friendly administration team at Holderness Academy & Sixth Form College. The work pattern for this post is 07:50 - 16:00 (Monday to Thursday) and 07:50 -15:30 (Friday), with a 40 minute...

  • Clerical Officer

    6 months ago


    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We’re looking for you to join our department from 7.30am to 7.30pm, every Thursday and Friday for a total of 23 hours per week. We can’t wait to meet you! We always say that our clerical officers are the back bone of our departments and this role is no different! Our booking services Clerical officers are the first friendly faces our patients will see...


  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you enthusiastic, motivated and wanting to contribute towards developing our pharmacy homecare services? It would be an advantage if you had previous pharmacy experience, however full training and support will be provided The Pharmacy Department at Lancashire Teaching Hospital Foundation Trust is delighted to be able to offer a vacancy for a Pharmacy...

  • Receptionist

    7 months ago


    Preston, United Kingdom Supalite Tiled Roof Systems Ltd Full time

    **Receptionist** **About Supalite Tiled Roof Systems**: At Supalite Tiled Roof Systems, we pride ourselves on delivering the highest quality, lightweight roofing products to homeowners and businesses alike. Our commitment to excellence and customer satisfaction has established us as a trusted name in the industry. We continually strive to innovate and...

  • Receptionist

    7 months ago


    Preston, United Kingdom The James Mercer Group Limited Full time

    **Position Receptionist** **Reporting to Financial Controller** **Based at Preston office** The receptionist requires excellent customer service skills with both internal and external stakeholders. You must be organised and manage the workload with accuracy in order to deliver a variety of tasks. **Duties include** - Answer incoming calls and transfer to...


  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you a driven, passionate individual looking for a new challenge? Then look no further! We require a hard-working and enthusiastic team player to join our team to provide administrative support within our busy and fast-paced Pathology Department at Royal Preston Hospital. You will be a member of a team of clerical support staff providing administrative...

  • Receptionist

    7 months ago


    Preston, United Kingdom Expleo Group Full time

    Overview: Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. We're...

  • Receptionist

    6 months ago


    Preston, United Kingdom Employ Ltd Full time

    '''Overview: **Duties**: - Greet and welcome visitors in a professional and friendly manner - Answer phone calls and direct them to the appropriate person or department - Provide general administrative support, including data entry, filing, and photocopying - Schedule appointments and maintain calendars - Assist with inventory management and ordering office...

  • Medical Receptionist

    7 months ago


    Preston, United Kingdom Park View Surgery Full time

    **JOB TITLE: RECEPTIONIST/ADMINISTRATOR** **REPORTS TO: Deputy Manager/Practice Manager** **Job summary**: **Experience working within general practice essential** The purpose of the role is to: - Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone -...

  • Receptionist

    7 months ago


    Preston, United Kingdom Lancashire Double Glazing Full time

    Lancashire Double Glazing are looking to recruit a full time Receptionist for our Head office in Preston. This is a fast paced, varied role, dealing with a wide range of customers, suppliers and colleagues. Hours of work are Mon-Thur 8am-4.30pm and Fri 8am-4pm. Responsibilities include: - answering phone calls. Dealing with customer enquiries and...


  • Preston, Lancashire, United Kingdom Quest Serviced Apartments Pty Full time

    Job OverviewWe are seeking a skilled and friendly Front Office Receptionist to join our team at Quest Preston, a 79 room property located in Preston, just north of Melbourne. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling accommodation enquiries, and processing reservations...


  • Preston, Lancashire, United Kingdom Quest Serviced Apartments Pty Full time

    Join Our Team as a Front Office ReceptionistWe are looking for a highly skilled and experienced Front Office Receptionist to join our team at Quest Preston. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling accommodation enquiries, and processing reservations with ease.About...

  • Salon Receptionist

    6 months ago


    Preston, United Kingdom Jo and Cass Hair and Beauty Full time

    Responsibilities: - Greet and welcome clients as they arrive at the salon - Answer phone calls, schedule appointments, and manage the salon's calendar - Provide excellent customer service by addressing client inquiries and concerns - Perform data entry tasks to update client information and maintain accurate records - Assist with clerical duties such as...


  • Preston, United Kingdom VetLine Recruitment Full time

    **Exciting Opportunity for an Equine Receptionist at a Leading Veterinary Centre** A fantastic opening is available for an enthusiastic receptionist to join the equine team of a prominent veterinary centre. The reception team plays a pivotal role as the initial and often final point of contact for patients and clients, contributing significantly to the...

  • Dental Receptionist

    7 months ago


    Preston, United Kingdom Berry Lane Dental Surgery Full time

    Overview: **Responsibilities**: - Greet patients and visitors with a warm and welcoming manner - Manage patient appointments efficiently, including scheduling and confirming - Maintain patient records accurately and confidentially - Process payments promptly - Assist with administrative tasks to support the dental team - Keep the reception area clean and...