Head of Operations

2 weeks ago


Douglas, United Kingdom Isle of Man Government Full time

**About the role and our team**

You will bring outstanding financial and commercial acumen with an innovative ‘can-do’ mind-set to optimise commercial activities across all visited sites and through on-line trading activities. Proven successful experience working in a customer-focussed visitor attraction environment is essential, as is a broad knowledge across retail, hospitality and leisure services. Practical experience of EPoS and CRM systems is essential and experience of working in the heritage sector would be a distinct advantage.

With relevant experience of strategic and operational planning to achieve success, you will have a track record of leading transformational change within a multi-faceted visitor attraction organisation.

Reporting to the Chief Executive (Executive Director) you will be based at the head office located at the Manx Museum, Douglas and you will lead a professional team based at the Museum office and also at our visited heritage sites across the Island.

A stunningly beautiful Island easily accessible from the UK and Ireland, the Isle of Man has one of the richest historic landscapes in Europe. Manx National Heritage is a registered charity, responsible for the conservation, protection and promotion of the nation’s natural and cultural heritage. The largest single operator of visitor attractions on the Island, including the world’s largest working waterwheel, the oldest surviving schooner in the world, one of the best preserved medieval castles in Europe, more than 2500 acres of landscape and 525 ancient monuments, we have over 1 million items in our care and much to be proud of.

The role of Head of Operations will be challenging, diverse and particularly rewarding and your experience, commitment and talent will be directly contributing to the protection of the heritage of the Isle of Man for future generations to enjoy.

**What can this role offer me?**

To find out more about the benefits you can enjoy by working with us, download our benefits guide from the bottom of the advert.

**About the Island and relocating**

Here you can enjoy a fantastic quality of life, and an excellent work-life balance There are plenty of opportunities for outdoor activities; so if you like walking, mountain biking, sailing or kayaking, you’ll have lots of places to explore

There are also lots of great cafes, bars and restaurants, and you can enjoy the Island’s real sense of community. The island is well connected to the UK, and you’ll also benefit from low income tax rates (20% maximum rate).

To find out more about the Island and the lifestyle you could enjoy here, take a look at Locate Isle of Man’s guide to moving to the Isle of Man here.

**How to find out more and apply**

For more information please see the attached job description and person specification, alternatively contact Connie Lovel on 01624 648007.

**Additional information**

Please note a basic police check is required for this post, which Manx National Heritage will cover the cost of for you. A full valid driving licence and access to your own vehicle is required for this role.

**We support flexible working and equality, diversity and inclusion in our recruitment**

The Isle of Man Public Service is an equal opportunities employer which supports and promotes flexible working. We understand its benefits in improving work-life balance and supporting health and wellbeing and, in its different forms; it is widespread throughout the Public Service. We are happy to discuss part-time or flexible working arrangements, including job share partnerships, for our roles (where possible) and if interested you should discuss this with the Hiring Manager.

Find out more about where a career in the Isle of Man Public Service could take you at **hr.gov.im/careers**.



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