Customer Success Associate

2 weeks ago

London, United Kingdom The Economist Group LTD Full time

Introduction:

- The Economist_ is a global news company covering international business and world affairs, first published in 1843. Our journalists are revered for their sharp and incisive writing and our journalism has never been stronger or more vital. We deliver our content through a wide range of products across, print, digital and audio; in apps, events, on newsletters and on social media. It is an exciting time to join the business. Each week millions of subscribers trust us to help make sense of the world. The paid audience is growing, powered by a thriving subscription business.

How will you contribute:

- Build professional relationships with customer stakeholders to define and agree expected outcomes for how The Economist is used across multiple functions within their organisations
- Implement and coordinate strategic engagement plans and tactics for the your allocated accounts, including sourcing new stakeholders and leveraging existing relationships, to deliver retention, upsell and cross sell objectives
- Deliver successful, high quality, multi-channel customer journeys for assigned accounts from onboarding through to fulfilment and renewal
- Use thorough knowledge of The Economist and associated products to link product features with specific customer outcomes
- Collaborate with internal teams, e.g. EIU, product, customer services and editorial, to share insights, best practice and deliver against customer priorities
- Maintain a deep and functional understanding of the tools, accesses and services and products available to clients

The ideal skills for this role are:

- Additional language desired but not essential
- Excellent verbal and written communication skills
- Proven experience in a commercial role, managing a bank of business through onboarding and renewals
- Ability to communicate with stakeholders at all levels
- Strong decision-making and time-management abilities
- Proficient in Salesforce (or similar CRM), excel, powerpoint/google slides, and marketing automation software

Accountabilities:

- Manage the post-sale process for a book of clients, including onboarding, customer inquiries, upsells and renewals.
- Act as the day to day client contact; provide status updates, conduct meetings, proactively address client needs to deliver successful customer outcomes.
- Build deep relationships with key account contacts to drive awareness and engagement of the Economist subscription within the organisation
- Manage key performance targets such as revenue, subscription volumes and engagement metrics of book of clients.
- Partner and collaborate with internal teams to develop and implement client journeys and touchpoints across key lifecycle moments.

Experience, skills and professional attributes:

- Strong verbal and written communication skills to effectively communicate across a range of internal and external stakeholders
- Strong decision-making abilities and time-management
- Proven experience managing clients and delivering successful customer outcomes
- Proficient in Salesforce (or similar CRM), excel, powerpoint/google slides, and marketing automation software

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Success Associate

    2 weeks ago

    London, United Kingdom The Opportunity Hub UK Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Customer Success Associate

    1 month ago

    London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom LinkedTrade Technologies Full time

    LinkedTrade Technologies is a leading SaaS multi-dealer platform dedicated to the structured products industry. LinkedTrade connects the Buy-side (private banks, asset managers, and distributors) to the Sell-side (issuers and investment banks) and offers end-to-end automation and real-time connectivity for financial engineering, pricing, execution, and...

  • Customer Success Associate

    1 month ago

    London, United Kingdom MillTechFX Full time

    **Position**:Customer Success Associate** **Line Manager/Reports to**:Customer Success Manager** **Experience**:Junior **Location**:London **Overview** MillTechFX was established to help Institutional Investors, Fund Managers and Corporate Treasurers to significantly reduce the cost and administrative burden associated with OTC Foreign Exchange...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom Arctic Shores Full time

    At Arctic Shores, we believe you’re more than a CV. That your unique potential can’t be cropped and condensed into a side of A4. We're currently looking for a **Customer Success Associate (CSA)** to join our growing **Customer Success** team and work closely with fellow Explorers (this is what we call our colleagues) and Customers. Our Success team are...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom Aon Full time

    We’re hiring! Are you passionate about delivering an exceptional client experience within a consulting? Our Data Solutions business (part of our Human Capital Solutions practice) are currently recruiting a Customer Success Associate (Associate Consultant) to join our team in London. Data Solutions are forging a new path in rewards, one designed around...

  • Customer Success Associate

    2 weeks ago

    London, United Kingdom The Economist Full time

    Introduction The Economist is a global news company covering international business and world affairs, first published in 1843. Our journalists are revered for their sharp and incisive writing and our journalism has never been stronger or more vital. We deliver our content through a wide range of products across, print, digital and audio; in apps,...

  • Associate Director-Customer Success Manager

    1 week ago

    London, United Kingdom Moody’s Corporation Full time

    Associate Director - Customer Success Manager, Banking Solutions Join to apply for the Associate Director - Customer Success Manager, Banking Solutions role at Moody's Corporation Associate Director - Customer Success Manager, Banking Solutions Join to apply for the Associate Director - Customer Success Manager, Banking Solutions role at Moody's...

  • Customer Success Associate

    1 month ago

    London, United Kingdom Zedify UK Full time

    **Job Title**: Customer Success Associate **Location**: Remote **Salary**: £22-£26k DOE **Job Type**: Remote/Hybrid Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our unique system for consolidated zero-emission deliveries ensures consumers get their items how and when they...

  • Customer Success Associate

    1 month ago

    London, United Kingdom Valid8 Financial, Inc. Full time

    OTTera Customer Success Associates act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Utilizes extensive product knowledge, problem-solving...

  • Customer Success Associate

    1 week ago

    London, United Kingdom R3 Full time

    The Customer Success Team at R3 helps our existing customers realise the value of R3 products and services. Part of our Sales division, Customer Success Managers (who the intern will work closely with) deeply understand our customers’ business, become their trusted advisors, and help them drive successful outcomes. - This internship is a good opportunity...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom Stotles Full time

    **Hi there We're **Stotles.**: Our mission is to unlock the potential of business and government working better, together. We'd love for you to join us on our journey. The partnership between business and government is vital in making our communities productive & cohesive, but inefficiency and bureaucracy is currently the norm. We are using a modern...

  • Customer Success

    4 weeks ago

    London, United Kingdom Culture Guru Ltd Full time

    **⭐⭐⭐ Customer Success - Virtual Reality (Venture-Backed) Startup ⭐⭐⭐** **Salary**: £26,000 + Benefits **Hours**: 40 hours per week **Start**:Immediate (willing to wait for notice period) **Contract**:Permanent / Full-Time **Location**:London, Hackney Wick / Stratford ⭐ Culture Guru is working with a trailblazing innovative startup who...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom OTTera Inc Full time

    **Location** Europe; FR, UK, DE OTTera Customer Success Associates act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. **Responsibilities** -...

  • Customer Success Associate

    1 month ago

    London, United Kingdom Valid8 Financial, Inc. Full time

    OTTera Customer Success Associates act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Responsibilities Implements strategies and processes that...

  • Senior Associate Consultant

    4 weeks ago

    London, United Kingdom Aon Corporation Full time

    Posting Description: **We’re hiring!** Are you passionate about delivering an exceptional client experience within a consulting? Our Data Solutions business (part of our Human Capital Solutions practice) are currently recruiting a Customer Success Associate (Associate Consultant) to join our team in London. Data Solutions are forging a new path in...

  • Customer Success Executive

    1 month ago

    London, United Kingdom The Ohub Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions....

  • Customer Success Executive

    1 month ago

    London, United Kingdom The Ohub Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions....