Customer Success Associate

1 month ago

London, United Kingdom OTTera Inc Full time

**Location**
Europe; FR, UK, DE

OTTera Customer Success Associates act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle.

**Responsibilities**
- Implements strategies and processes that deliver consistent customer satisfaction and retention.
- Ensures that onboarding processes are precisely executed to build a strong customer relationship.
- Utilizes extensive product knowledge, problem-solving skills, and training to enhance customer engagements and achieve successful outcomes.
- Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
- Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
- Advocates for solutions, product enhancements, and other actions to meet the needs of customers.

**What will my day look like?**
- Learn, translate, and enhance OTTera OTT and linear product knowledge documents.
- Support and train personnel to produce process flow suggestions and in some cases directly implement changes.
- Work with OTTera customers directly to assist requests for on-boarding, training, and general support.
- Work with OTTera sales and technical teams to provide product demonstrations and assist in answering general product workflows.

**Preferred Qualifications**

Bachelor's degree or equivalent. Requires 0-2 years of related experience.

**About OTTera**

Founded in 2017, OTTera is a dynamic player in the streaming video space. We have a PaaS offering white label OTT/video streaming offering, power live/linear playback (FAST channels), and offer AdOps/RevOps/monetization services. We directly power 70+ brands, over 150+ linear channels, and deliver content to an audience of hundreds of millions of users worldwide.

Our core team have been working in this space for 12 years and have the connections, knowhow, and momentum to continue to grow our business at ever-increasing speed. We need new folks to join our team to help bring new ideas to the table, provide muscle and bandwidth to execute on existing initiatives, and to be a part of this challenging and constantly evolving landscape. Come help us shape the future and continue to disrupt the industry with our agile approach, strategic vision, and deep, earned knowledge of the space.

We have team members working around the world and have been virtual since the company was formed, therefore we’re very comfortable working across time zones and geography. This position will be remote within the United Kingdom.

**Culture**

We pride ourselves on diversity and working with a worldwide team of people from different backgrounds. We have a very collaborative engineering team — we have formal standups twice a week, but also frequent informal standups and rubber-duck sessions to help chat through those sticky little issues we all run into. This is a fast-paced, dynamic environment — there are a lot of moving parts and a lot of different initiatives going on at once. Looking for folks that are organized, flexible, able to self-direct, ask the necessary questions, and help us keep building this amazing rocket as we’re flying it

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