Customer Success Associate

2 months ago

London, United Kingdom Arctic Shores Full time

At Arctic Shores, we believe you’re more than a CV. That your unique potential can’t be cropped and condensed into a side of A4.

We're currently looking for a **Customer Success Associate (CSA)** to join our growing **Customer Success** team and work closely with fellow Explorers (this is what we call our colleagues) and Customers.
Our Success team are the trusted advisors to our customers and a vital voice of our clients in Arctic Shores as we scale and grow.
As a Customer Success Associate, you'll focus on ensuring our customers get the maximum value from our products, while delivering a customer experience that always exceeds expectations. You'll have responsibility for your own portfolio and will be the primary point of contact for those customers.
You'll bring a customer-centric mindset to every interaction, taking time to understand a client’s business, and partnering with them to define plans to achieve their strategic objectives. As you develop in your role, you'll become an expert in our product and the market trends and challenges in recruitment and HR tech.

A vital part of the role of our Customer Success team is cross-functional collaboration: you will be engaging with colleagues across the Customer function (Professional Services & Community) and across the company (e.g. Product, Marketing, Engineering, Partnerships and New Business) to make our customers successful.
*
Who are we looking for:*
Previous experience is not essential - you bring your passion and a desire to learn and grow, and we’ll provide the training to help unleash your potential and open the door to a new career.

You are however an explorer. You are curious and learn quickly, deep diving into customer needs, finding solutions to their challenges and maximising opportunities for value.
You enjoy problem solving, and you use data to inform your decisions.
You take initiative, deliver proactively and take ownership of your projects and initiatives.
You show credibility, self-assurance and empathy in your interactions, and you are not afraid to negotiate and manage difficult conversations.

You are resilient, calm and adapt well to change in a range of new situations.
*
About us:*
We're a HR tech company with a breakthrough SaaS product, looking to disrupt the recruitment industry. Our passion is helping people, and companies, to make more objective, informed and unbiased decisions when it comes to career moves and hiring.
We achieve this with our behaviour-based assessments and in-house team of Psychologists, Data Scientists and Engineers all working together.
**What we offer**:

- The opportunity to join a team that’s as driven as they are supportive
- A company that has its heart in the right place and a welcoming work culture

*
Competitive salary of £31,500
- 28 holiday days + bank holidays
- Core working hours that allow flexibility around life outside of work
- Private Health Cover
- Length of service awards
- Workplace pension
- Cycle to work scheme

*
Hybrid working, you have the flexibility to choose when and where you work.
- Own Days are an opportunity for learning & development each month by using that time for researching, reading or developing new skills & knowledge.

*
We won’t be asking for your CV for this role. Why? Because your potential can’t be packed into a side of A4. To get to know you - the _real _you - we’ll ask you to complete our assessment instead. This gives us a much better feel for how you’ll fit into the role, taking into account all the qualities that make you, you.

And, if you’ve got any questions about the process at all, we’re all ears
**Equal Opportunities**
At Arctic Shores, giving people a fair chance is what we do, that's why we take equal opportunities seriously. We welcome people of any background, gender identification, race, religion, national origin, sexual orientation, ability level, age, size, marital status, style, or music taste

**Salary**: £31,500.00 per year

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