Customer Success

2 months ago

London, United Kingdom Culture Guru Ltd Full time

**⭐⭐⭐ Customer Success - Virtual Reality (Venture-Backed) Startup ⭐⭐⭐**

**Salary**: £26,000 + Benefits

**Hours**: 40 hours per week

**Start**:Immediate (willing to wait for notice period)

**Contract**:Permanent / Full-Time

**Location**:London, Hackney Wick / Stratford

⭐ Culture Guru is working with a trailblazing innovative startup who are on the trajectory to becoming the leader within their segment of the VR world.

This already successful business with offices based in Hackney Wick / Stratford is looking for a client-focused, passionate and transformative Customer Success Associate.

**⭐ Responsibilities of the role but not limited to**
- Develop and implement a Customer Success strategy focused on customer onboarding, customer satisfaction and customer retention
- Arrange follow-up calls with clients, in order to obtain feedback, and build long-term relationships
- You will be responsible for opening and managing the Zendesk Support system, responding to customer enquiries promptly
- You will work closely with the Sales team, aiding them in account management and upselling
- You’ll be keeping a log of all customer interactions through the Hubspot CRM
- You will be responsible for ensuring all clients are utilising their VR training to its maximum potential
- 1+ year of customer service/account management experience, preferably within the tech industry
- Excellent spoken and written communication skills
- Excellent telephone etiquette
- Excellent time management skills, and diary management
- Strong people skills, and ability to resolve any conflicts/issues with Clients
- Excellent strategic-thinking, analytical and problem-solving skills
- Proficient computer skills with MS Office suites
- Proficiency in CRM’s (Hubspot is preferable)
- Proficiency in English
- A fantastic personality to fit in with the team

⭐ **Benefits of working at this business**
- Private healthcare and dental insurance
- Enhanced parental leave
- Birthday day as additional annual leave
- One wellness day per year as additional annual leave
- Monthly work socials
- Bi-weekly coffee mornings, bi-weekly pizza & drinks evenings, additional community events
- Business lunches, festive parties
- 21 days holiday plus all English government-recognised bank holidays

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- Zendesk: 2 years (preferred)
- HubSpot: 2 years (preferred)
- Customer Success: 2 years (preferred)
- SaaS: 2 years (preferred)

Work Location: Hybrid remote in London

Expected start date: 01/05/2023

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