1st Line Support

2 weeks ago


Manchester, United Kingdom Oscar Technology Full time

Monitoring and updating the service desk ticket system
- Diagnosing a variety of issues and performing first time fixes where possible
- Hands-on working on hardware and system upgrades and migration projects
- Escalating tickets to 2nd and 3rd Line where necessary
- Working collaboratively with onsite technical team to assist with problem solving and onsite installations
- Working on Windows 10, Mac OS, Windows Server, Microsoft 365 Apps & Services, Teams, SharePoint, Azure, Microsoft 365, Exclaimer, Networking, Microsoft Remote Desktop and a wide range of other technologies in time

**What my client is looking for**
- Minimum 2yr experience providing IT Support, preferably within an MSP or fast-paced environment.
- Experience of setup of and troubleshooting user issues with desktops/laptops/thin client hardware
- Enthusiasm for learning and improving their skills and knowledge
- Excellent organisational skills, be able to prioritise, finish what you start, manage time, document key actions and follow up
- Strong troubleshooting skills and confident approach to remote and phone support
- Great communication and customer service skills
- Windows 10 and Microsoft Apps and Services knowledge
- Knowledge of administering Windows Server an advantage
- Experience of user setups including Active Directory and Microsoft 365

Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy.


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