1st Line Support for Central Manchester Based
1 month ago
Work type:
- Full Time- Location:
- Manchester - Greater Manchester- Discipline:
- Infrastructure- Contact name:
- Martin Warner- Posted date:
- 19-Apr-2023My client is looking for well 1st/2nd Line support person who will provide support in the following areas
**to be considered for this role you simply need to have a background in IT support (upwards of six months experience), be a team player and have very good customer liaison skills
- Deliver high quality effective IT service management and support processes.
- Ensure procedures are followed.
Areas of responsibility will include
Issue Management,
Problem Management
Change Control
Asset Management.
Support the IT service desk which is intended and act as a point of contact for all IT hardware, software, and service-related enquiries and issues
Making sure that all incidents and service requests are logged, prioritised and progressed efficiently and professionally.
Follow established proactive problem management processes to identify and resolve common or underlying issues.
Knowledge share with colleagues and team members
Support and develop new/less experienced members of the service delivery team members
Maintain up-to-date awareness of industry developments and best practices regarding user support and service delivery.
Please send your CV to me, Martin Warner, and I will get back to you asap
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