1st Line Application Support Analyst

2 weeks ago


Manchester, United Kingdom Venchr Full time

Job Description 1st Line/Application Support Analyst - Manchester - £38K

Here at Venchr, we are looking for an Application Support Analyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing to maintaining uninterrupted service for their users.

In this role, you'll be the main point of contact for their support operations, handling incoming requests and providing first-line support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support.

Quick learner with a strong understanding of software solutions.
Excellent problem-solving, analytical skills, and ability to diagnose software issues.
Committed to delivering high-quality customer service.
Proficiency in standard IT hardware and Microsoft Excel.



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