1st Line Support Engineer

2 months ago


Manchester, United Kingdom ITECCO Full time

**1st Line Support Techncian, £27,000, Manchester**

**Job Title**: 1st Line Support Technician

**Location**: Manchester, United Kingdom

**Salary**: £27,000 per year

**Key responsibilities**:

- Troubleshoot and resolve a wide range of technical issues, including hardware and software problems, network connectivity issues, and more
- Document and track customer inquiries and resolutions in a timely and accurate manner
- Escalate more complex issues to higher levels of support as needed
- Contribute to the continuous improvement of the support process by identifying and suggesting process improvements

**Requirements**:

- A minimum of 1-2 year of experience in a technical support role
- Strong communication skills, both written and verbal
- Excellent problem-solving skills and the ability to think logically and analytically
- Experience with both Windows and Mac operating systems
- A passion for helping customers and providing excellent customer service

**Benefits**:

- Competitive salary
- Health and dental care plan
- Professional development and training opportunities
- Opportunities for advancement within the company
- Employee discounts on company products and services
- Flexible work schedules (depending on company needs)
- Casual dress code

My client offer a competitive salary and benefits package, as well as opportunities for professional development and advancement within the company.



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