1st Line support, software support

Found in: Jooble UK C2 - 3 weeks ago

Manchester, United Kingdom MRJ Recruitment Full time

Tech Savvy & Customer Focused?
We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field In this fast-paced role, you'll be the first point of contact for the brand’s users, troubleshooting technical issues and ensuring their systems run smoothly.

This role is perfect for individuals who excel in communicating with both technical proficiency and a customer-centric approach, as your primary responsibility will be to ensure that those you speak to feel heard , understood , and valued from the onset. Diagnose and resolve a wide range of user issues - from password resets to software glitches.
Think on your feet and identify solutions that keep stakeholders happy with the knowhow to escalate issues to seniors when necessary
A strong understanding of computers and common software applications.
Proficiency in Microsoft Office Suite
A positive attitude and a desire to learn and grow in the IT field.

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