German Speaking Customer Support
6 months ago
**German Speaking Customer Support**
**Location: Sunbury-on-Thames**
**Salary: £27,500 - £29,500 + Bonus + Benefits**
**Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (Working from home Mondays and Fridays)**
**Duties**:
Handle customer requests from distributors, resellers and end users regarding technical issues and product questions.
Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests.
Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue.
Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings.
Pro-actively maintaining knowledge and updating themselves on all Kingston products and competitors hardware/software products. Initial and on-going training will be provided as necessary.
Develop and maintain accounts of correspondence and other technical support records.
To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them.
To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved.
**Person Specification**:
Fluent in English & German (verbal & written).
Working knowledge of Computer Networks and a proficient knowledge of PC Architecture.
Minimum of 1 years experience in providing second level technical support by phone or chat.
Any other additional European language e.g. Spanish, Italian, French are highly desirable.
Excellent communication and organisational skills.
Able to multi-task and prioritise own workload.
Team player and positive working attitude.
**Benefits**:
Discretionary bonus scheme.
Generous employee pension contribution.
Life insurance.
Permanent health insurance.
24 days holiday (plus bank holidays)
Private medical, worldwide travel and dental insurance.
Subsidised travel.
Health screening.
Gym membership.
Employee assistance programme.
Childcare allowance.
Enhanced maternity/paternity.
Training and development opportunities.
Company events.
Free tea/coffee and subsidised vending/lunches.
**Job Types**: Full-time, Permanent
**Salary**: £27,500.00-£29,500.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: BT
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