German Speaking Customer Support
5 months ago
**German Speaking Customer Support**
**Location: Sunbury-on-Thames**
**Salary: £27,500 - £29,500 + Bonus + Benefits**
**Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (Working from home Mondays and Fridays)**
**Duties**:
Handle customer requests from distributors, resellers and end users regarding technical issues and product questions.
Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests.
Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue.
Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings.
Pro-actively maintaining knowledge and updating themselves on all Kingston products and competitors hardware/software products. Initial and on-going training will be provided as necessary.
Develop and maintain accounts of correspondence and other technical support records.
To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them.
To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved.
**Person Specification**:
Fluent in English & German (verbal & written).
Working knowledge of Computer Networks and a proficient knowledge of PC Architecture.
Minimum of 1 years experience in providing second level technical support by phone or chat.
Any other additional European language e.g. Spanish, Italian, French are highly desirable.
Excellent communication and organisational skills.
Able to multi-task and prioritise own workload.
Team player and positive working attitude.
**Benefits**:
Discretionary bonus scheme.
Generous employee pension contribution.
Life insurance.
Permanent health insurance.
24 days holiday (plus bank holidays)
Private medical, worldwide travel and dental insurance.
Subsidised travel.
Health screening.
Gym membership.
Employee assistance programme.
Childcare allowance.
Enhanced maternity/paternity.
Training and development opportunities.
Company events.
Free tea/coffee and subsidised vending/lunches.
**Job Types**: Full-time, Permanent
**Salary**: £27,500.00-£29,500.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: BT
-
Technical Support Specialist
2 months ago
Sunbury-on-Thames, United Kingdom CV-Library Full timeTechnical Support Specialist (English/German) Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus Working Hours: 38.5 hours per week (Mon-Thu 8am - 5pm, Fri 8am - 3pm) HYBRID: Monday and Friday working from home My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in German. You will be...
-
Customer Support
5 months ago
Sunbury, United Kingdom Global Service Group Full timeWe’re on a mission to become the UK’s leading contract logistics business and we want you to come along for the ride! We’ve gone from being a small business to working with some of the UK’s most respected and trusted brands and our portfolio continues to grow year on year. We know how to deliver exceptional service and so do our staff. Our rapid...
-
Weekend Customer Support
5 months ago
Sunbury, United Kingdom Global Service Group Full time**Kick Start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio **continues to grow year on year.** We know how to...
-
Weekend Customer Support
5 months ago
Sunbury, United Kingdom Global Service Group Full time**Kick Start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio **continues to grow year on year.** We know how to...
-
Weekend Customer Support
6 months ago
Sunbury, United Kingdom Global Service Group Full time**Kick Start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio **continues to grow year on year.** We know how to...
-
Technical Support Specialist
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Mulberry Recruitment Full timeTechnical Support SpecialistOur client, a leading company in the industry, is seeking a skilled Technical Support Specialist to join their team. As a key member of the support team, you will be responsible for providing top-notch technical assistance to customers, resolving product-related issues, and ensuring customer satisfaction.Key Responsibilities:•...
-
Customer Service Planner
5 months ago
Sunbury, United Kingdom Johnson Controls International Full time**What you will do** The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to...
-
Christmas Customer Advisor
5 months ago
Sunbury, United Kingdom Boots Full timeSummary Job Reference: - 218754BR Sunbury On Thames, Cross Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Sunbury On Thames, Cross Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first...
-
Customer Service Administrator
5 months ago
Sunbury, United Kingdom Specialist Hygiene Services Ltd Full timeWe are a long-established family business with activities across the country in hygiene and cleaning services. We are looking for a lively, self-motivated, experienced person to join our Customer Services team. We are based in modern premises in Sunbury-on-Thames, near Tesco's; the office is the central admin and storage facility, from which we control a...
-
Customer Service Administrator
5 months ago
Sunbury, United Kingdom Specialist Hygiene Services Ltd Full timeWe are a long-established family business with activities across the country in hygiene and cleaning services. We are looking for a lively, self-motivated, experienced person to join our Customer Services team. We are based in modern premises in Sunbury-on-Thames, near Tesco's; the office is the central admin and storage facility, from which we control a...
-
Customer Service Planner
4 weeks ago
sunbury, United Kingdom Johnson Controls Full timeWhat You Will DoAs a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll ensure our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum.
-
Senior Customer Service Representative
6 months ago
Sunbury, United Kingdom AMETEK, Inc. Full time**Scope of Role**: Own the customer relationship for major/ complex customer accounts and be the focal point for issues relating to existing business. Drive excellent service to our key customers and make customer satisfaction a competitive advantage. Drive internal sales with existing OE and repair customers. **Main Duties/Responsibilities**: - Manage...
-
Customer Service Advisor
6 months ago
Sunbury, United Kingdom Global Service Group Full time**Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio **continues to grow year on year.** We know how to...
-
Customer Assistant- Warehouse Full Time
5 months ago
Sunbury, United Kingdom Marks & Spencer Full timeCustomer Assistant - Warehouse Full time wk 1 M-2.45-10.45,Tue 2.45-10.45,T 2.45-10.45,F 2.45-10.45,S 2.45-10.45.wk 2 Sun-5-13, M 2.45-10.45,W 2.45-10.45,T 2.45-10.45,F 2.45-10.45 Must be over 18 for nature of work and for early mornings **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...
-
Front of House
5 months ago
Sunbury, United Kingdom Premier Inn Full timeWe're currently recruiting in our Sunbury (Kempton Park) Premier Inn. Working 25 hours per week, paying up to £11.12 per hour **Front of House - Sunbury (Kempton Park) Premier Inn** Come and be a Front of House Team Member at Premier Inn in Sunbury Cross. As the friendly face of our hotel, use your fun personality and your customer service skills to...
-
Front of House
5 months ago
Sunbury, United Kingdom Premier Inn Full timeWe're currently recruiting in our Sunbury (Kempton Park) Premier Inn. Working 25 hours per week, paying up to £12.59 per hour **Front of House - Sunbury (Kempton Park) Premier Inn -** Hotel** Come and be a Front of House Team Member at Sunbury (Kempton Park) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service...
-
Front of House
6 months ago
Sunbury, United Kingdom Premier Inn Full timeWe're currently recruiting in our Sunbury (Kempton Park) Premier Inn. Working 25 hours per week, paying up to £12.59 per hour **Front of House - Sunbury (Kempton Park) Premier Inn** Come and be a Front of House Team Member at Premier Inn in Sunbury Cross. As the friendly face of our hotel, use your fun personality and your customer service skills to...
-
Warehouse Assistant
5 months ago
Sunbury, United Kingdom Smash Sports Limited Full timeSmash Sports Limited, a sports goods distibution company, is currently seeking a **Warehouse Worker** to join our team in **Sunbury on Thames.** You will be working in a modern, clean, organised warehouse, with light weight sporting goods for both shipments in bulk to resellers and smaller orders going direct to members of the public. The role is part time...
-
Residential Sales Consultant- Sunbury-on-thames
5 months ago
Sunbury, United Kingdom Johnson Controls Full timeWhat we offer - Competitive Salary & Lucrative Commission Structure - Paid Holidays & Sick Pay - Company Car & Fuel Card or Car Allowance - Phone, Laptop, Tablet - any equipment needed for the role - Comprehensive benefits package - Pension, Life Assurance, Employee Assistance Program, Employee referral Scheme (up €2,000), Employee Discounts on High-Street...
-
Residential Sales Consultant- Caterham
6 months ago
Sunbury, United Kingdom Johnson Controls International Full time**What we offer** - Competitive Salary & Lucrative Commission Structure - Paid Holidays & Sick Pay - Company Car & Fuel Card or Car Allowance - Phone, Laptop, Tablet - any equipment needed for the role - Comprehensive benefits package - Pension, Life Assurance, Employee Assistance Program, Employee referral Scheme (up £2,000), Employee Discounts on...