Child Maintenance Service

4 months ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 349597**Salary**:

- £40,201 - £43,347- National: £40,201 - £43,347**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Child Maintenance Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Dudley, Falkirk, Hastings, Leicester, Newcastle-upon-Tyne, PlymouthAbout the job

**Job summary**:
Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.

Child Maintenance Service (CMS) is not only undergoing a significant period of change as we drive a crucial transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us.

Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. This is a high profile role within a fast paced, changeable and demanding environment.

**Job description**:
Responsibility for leading the IT and Security Team in:

- Supporting Operations in managing IT disruptions.
- Managing and promoting communications between Digital and the business to support resolving incidents as early as possible.
- Identifying trends in system disruptions and support Digital colleagues in highlighting business impacts
- Supporting Delivery Assurance and CMG in successful deployment of IT implementations
- Supporting Operations and working with wider Delivery Assurance to monitor, report and provide analysis on Security Incidents, maintaining close links with DWP security colleagues.
- Providing assurance that Security policies are being adhered to and to promote security awareness across the business.
- Supporting activity in gaining business compliance for GPDR / Security / Information Assets
- Proactively building and maintaining relationships with key stakeholders across CMG, the wider department and suppliers to deliver objectives
- Contributing to the effective leadership, management, motivation and development of the teams, and identifying, prioritising & addressing any risks or issues that may jeopardise performance against targets
- Working closely with the other teams providing/seeking assistance as and when required
- Communicating effectively with your team so that they fully understand their personal objectives and expected outputs as well as keeping them abreast of directorate and/or Departmental change initiatives

**Person specification**:
**Essential Criteria**

***The post holder will need to demonstrate**:

- Strong leadership skills including the ability to lead across multiple teams and engage with stakeholders at all levels (Lead Criteria)
- Strong planning and organisational skills
- Proven ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders with the ability to persuade and influence decision making.
- Being innovative and demonstrate resilience in overcoming difficulties in resolving issues by taking ownership and making suggestions for improvement
- Ability to work flexibly to meet changing priorities, managing a diverse workload and delivering to challenging deadlines;
**Desirable Criteria**
- Excellent working knowledge of CMS System

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Making Effective Decisions
- Communicating and Influencing
- Working Together

**Benefits**:
Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity and a Civil Service Pension with an average employer contribution of 27%, Civil Service pension.

CMS is committed to the Wellbeing of all colleagues, support includes Wellbeing conversations, dedicated Wellbeing Advocates in each Service Centre to develop and deliver health and wellbeing initiatives and ‘Hotel CMS’, our own Intranet site offering a wealth of information, guidance and support.

We Value Everybody is one of our five Core Values here in CMS. We have active National Network Groups for R

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