Child Maintenance Service Work Group Leaders and

7 months ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 322759**Salary**:

- £35,711 - £36,545- National: £35,711 Min. £36,545 Max**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Child Maintenance Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 12Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Dudley, Falkirk, Leicester, Newcastle-upon-Tyne, PlymouthAbout the job

**Job summary**:
Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.

Child Maintenance Service is not only undergoing a significant period of change as we drive forward our transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement.

Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers.

**Job description**:
You will be an inspirational and resourceful leader, able to drive people engagement across your teams, setting high standards for people leadership throughout the business, and personally exemplifying “one customer, one business” behaviours. Leading / managing a team you will be accountable for managing workloads, effectively managing resources, and prioritising and addressing any risks to ensure performance targets and customer objectives are met. As a people manager you will support wellbeing across the teams, manage attendance and conduct regular Coaching reviews confidently addressing risks to performance.

You will be an excellent communicator with the ability to influence and motivate people at all levels, supporting colleagues by communicating corporate changes and the long-term organisational vision with clarity and purpose.

You will have the ability to understand and lead change, creating and role modelling a ‘continuous improvement’ culture that promotes and supports innovation and delivers improvements to performance and customer service / experience.

Manage dissatisfaction and complaints within timescales and provide feedback to support continual improvement.

**Role Responsibilities**

We have two distinct critical HEO operational roles available:
**Applications and Maintenance Workgroup Leader**

Operational leaders are accountable for creating an environment to support the flexible effective personalised delivery of customer services, quality and performance across their teams. They provide leadership and effective use of resource to ensure performance targets, quality and accuracy standards and customer objectives are met.

Provide transformational leadership to the team and beyond - inspiring colleagues through difficult situations, transforming performance and building high performing teams.

There are Applications and Maintenance Workgroup Leader vacancies in the following CMS Service Centres:
Birkenhead (Maintenance)

Dudley (Maintenance)

Leicester (Maintenance)

Newcastle (New Applications)

Plymouth (Mandatory Reconsiderations)

**Enforcement Team Leader**

CMS Enforcement is a fundamental stage in the Payment Compliant process for securing compliance on our most difficult non-paying cases. This is a fast paced and challenging environment.

Successful applicants will have line management responsibility for up to 14 Enforcement Case Managers.

Key tasks will include the delivery of our people agenda which is balanced alongside strong performance management and our responsibilities with regard to governance, risk, security and health and safety management requirements. Hold case conferences with direct reports on a regular basis to discuss best means of securing compliance using all tools available whilst balancing the needs of the customer.

There are Enforcement Team Leader vacancies in the following CMS Service Centres:
Falkirk

Dudley

Leicester

Plymouth

**Person specification**:
Your evidence will be assessed against the following essential criteria. You must ensure you provide specific examples to demonstrate these criteria in your personal statement.

**Essential Criteria**

The post holder will need to demonstrate:

- Strong leadership and coaching skills. Lea

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