Child Maintenance Service Financial Investigation

7 months ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 338716**Salary**:

- £40,201 - £43,347**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Child Maintenance Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Dudley, Falkirk, Hastings, Leicester, Newcastle-upon-Tyne, PlymouthAbout the job

**Job summary**:
Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.

Child Maintenance Service (CMS) is not only undergoing a significant period of change as we drive a crucial transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us.

Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. This is a high profile role within a fast paced, changeable and demanding environment.

**Job description**:
To work as a Senior Leader within the Financial Investigations Unit (FIU) with responsibility for:

- Leading the civil investigation teams nationally
- Analysing and evaluating, evidence providing clear guidance and support to progress investigations to an outcome
- Working with senior colleagues to develop investigative capability nationally
- Leading on all FIU transformation activities
- Managing relationships with key stakeholders within CMS and across DWP and HMRC
- Leadership of a geographically dispersed team of Higher Executive Officer team leaders, identifying development needs and addressing any performance issues effectively
- Developing your personal knowledge of all relevant legislation relating to income and child maintenance calculations
- Working closely with colleagues across the FIU building and maintaining a one team ethos
- Be an integral member of the leadership team. Working closely with colleagues to lead, support and influence the FIU strategy, design, development and implementation of changes, identifying, highlighting and resolving new issues
- Develop strong relationships with operational colleagues to ensure all appropriate cases are referred to the FIU
- Extensive stakeholder engagement to ensure the FIU outcomes meet stakeholder needs and that the reports and briefings are understood
- Identify, prioritise and address any risks or issues that may jeopardise prosecutions or other outcomes
- Continuously improve the provision of service, putting our clients, internal and external, at the heart of everything you do
- ** The role requires frequent travel to other CMS sites and potentially to sites across DWP with overnight stays as required**
- ** Must complete and pass an apprenticeship in financial investigation**:

- ** Must hold a full driving licence, due to the geographical disbursement of the team**:

- ** This role requires mandatory travel to other CMS/DWP sites for interviews/training etc. with overnight stays as required. Applicants must be flexible with their working pattern, day to day work location and be able to manage overnight stays or early starts whenever operationally required to do so. You must be able to work a minimum of 30 hours per week**

**Person specification**:
Your evidence will be assessed against the following essential criteria. You must ensure you provide specific examples to demonstrate these criteria in your personal statement.

**Essential Criteria**
- Previous substantial experience in leading high performing Teams** (Lead Criteria)**:

- Previous substantial experience in developing colleagues
- Excellent written and oral communication skills
- Strong customer focus, a flexible outlook and approach, proactive to change
- A self-starter, able to use sound judgement in managing their own work in a fast paced environment with challenging deadlines
- Strong analytical skills and ability to innovate and find creative solutions
- Ability to build good relationships and credibility with a range of colleagues and stakeholders

**Desirable**
- Knowledge of CMS processes and procedures

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadershi

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