See more Collapse

Customer Service Team Leader

1 month ago

Birmingham, United Kingdom Tandem Group Plc Full time

**Customer Service Team Leader**
**Office Based, Birmingham, Castle Vale (B35 7AG)**

**Reporting to Director of Digital & Marketing**

We are designers, developers, and retailers of sports, leisure and mobility equipment. The business is looking to recruit a dynamic, customer centric customer services team leader to provide first class service to our customers across Tandem Group plc.

**Key Responsibilities & Accountabilities**
- Answering and dealing with enquires/sales calls.
- Processing sales orders for websites and Marketplaces
- Using the database and software packages to input customer order details.
- Loading products onto marketplace databases
- Dealing with customer queries.
- Dealing with a high volume of incoming phone calls.
- Other flexible duties to cover other departments as and when required.
- Management & leadership duties of small team
- Assisting with cross-functional tasks & general duties.

**Person Specification**
The successful applicant will have the ability to learn a range of different products sold across the group both online and in our showroom. Product ranges consistently change, and one needs to be pro-active in their approach to product knowledge.
They must be friendly, confident, and have great people skills. The ability to listen to a customer’s needs is paramount; offering the best advice based on this. The successful applicant must also be able to work pro-actively & independently, be commercially and customer focused and lead a small team. Fantastic telephone skills and excellent written skills are a must and experience of certain computer packages such as Microsoft Outlook is preferable.

**Skills Required**:

- Evidence of effective interpersonal, coaching and leadership/supervisory skills.
- Previous Team Leading / Managerial experience is essential.
- Previous experience working in a call centre environment is essential.
- Excellent verbal and written communication skills.
- Good numeric and verbal reasoning skills.
- Effective problem-solving skills.
- Performance management skills and experience.
- Client/customer management skills

**Benefits**
- Free onsite parking
- 25 days holiday per year plus bank holidays
- 2 x life insurance cover
- Company pension contribution schemes (after probation)
- Companywide product discount
- Group Rewards & Benefits Scheme discounts and cashback at leading retailers, discounted gym memberships, 24/7 GP helpline, eyecare savings and more.

**Hours of work**
8.30 am to 5pm Monday to Friday and occasional weekend cover (remote working).

**Salary**
£24,000

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount

Schedule:

- Holidays
- Monday to Friday

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 3 years (preferred)

Work Location: In person

Reference ID: TGT CS Team Leader
Expected start date: 14/08/2023

We have other current jobs related to this field that you can find below

  • Customer Service Team Leader

    3 weeks ago

    Birmingham, United Kingdom Midland Heart Full time

    **The Role** Are you an experienced team leader looking for a fresh challenge? Do you have a passion for delivering excellent customer service and the ability to instil this passion into your team of Customer Service Officers? We have an exciting Customer Hub Team Leader opportunity within our Customer Contact Centre. This is a full-time, permanent role...

  • Customer Service Team Leader

    4 weeks ago

    Birmingham, United Kingdom Community Partnership Personnel Full time

    Community Partnership Personnel are delighted to be working with a leading provider of affordable housing in Birmingham to recruit for a Customer Service Team Leader. As the Customer Service Team Leader, you will ensure the efficient delivery of a call handling service to customers. Overview - Immediate start - Permanent role - £27,000 - £29,000 PA -...

  • Customer Service Executive

    4 weeks ago

    Birmingham, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Assistant **Salary**: £25,000 per annum (Potential monthly bonus and Christmas bonus) Location: Birmingham Contract: Permanent, full time, 40 hours per week Hours: 40 hour week, week on week off of 7:30-4:30 and 8:30-5:30 - 1 Saturday in every 4 is required, hours 8-12 and paid at time and a half COMPANY PROFILE A leading UK...

  • Customer Service Team Leader

    3 weeks ago

    Birmingham, United Kingdom National Express Full time

    We have an exciting opportunity to join our team in **Birmingham Coach Station as a Customer Service Team Leader.** As a Team Leader you will provide direction, coach and lead colleagues by personal standards and example. You’ll be able to Inspire and empower employees to make decisions that exceed customers’ expectations and increase customer...

  • Customer Services Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Concept Housing Association Full time

    Customer Services Team LeaderBirmingham£25,000 to £27,100Full Time, PermanentDo you pride yourself on providing a great customer experience? If you are passionate about making a real difference then this could be the role for youWe now have a new and exciting opportunity for a Customer Service Team Leader to join us to manage our brand new Customer Service...

  • Customer Service Team Leader

    3 weeks ago

    Birmingham, United Kingdom Quarsh Full time

    We’re seeking a **Customer Service Team Leader **for our client based in **Birmingham**! Join a family-run manufacturing firm with more than 75 years’ experience, spanning three generations! Our clients company was originally founded to reuse corrugated boxes after WW2 - staying focused on encouraging and providing greener alternatives, using renewable...

  • Customer Services Team Leader

    3 weeks ago

    Birmingham, United Kingdom First Mile Full time

    We have an amazing opportunity for a Customer Services Team Leader to join our purpose-led and successful Customer Service call-centre team based in the Jewellery Quarter in Birmingham, West Midlands, UK. First Mile is an award-winning recycling company and one of the fastest growing environmental companies in the UK. We have been around since 2004 and...

  • Customer Service Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Quarsh Full time

    We are seeking an Customer Service/Internal Sales Team Leader for our client based in Hollywood, Birmingham Join a family-run manufacturing firm with more than 75 years' experience, spanning three generations Our clients company was originally founded to reuse corrugated boxes after WW2 - staying focused on encouraging and providing greener alternatives,...

  • Customer Service Team Leader

    1 month ago

    Birmingham, United Kingdom Quarsh Full time

    We’re seeking a **Customer Service & Internal Sales Team Lead **for our client based in **Birmingham**. £35,000 + commission Join a family-run packaging manufacturing firm with more than 75 years’ experience - focused on encouraging and providing greener alternatives, using renewable and **sustainable** sources, as well as **recycled** materials. Be...

  • Customer Service Team Leader

    1 month ago

    Birmingham, Birmingham, United Kingdom Paddy Power Full time

    PAY RATE £11.90/h YOUR ROLE IN THE TEAM? Paddy's Customer Service Team Leaders are the face of the business We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt...

  • Customer Service Team Leader

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Paddy Power Full time

    PAY RATE £11.90/h YOUR ROLE IN THE TEAM? Paddy's Customer Service Team Leaders are the face of the business We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt...

  • Customer Service Team Leader

    1 month ago

    Birmingham, United Kingdom Paddy Power Part time

    PAY RATE £11.90/h YOUR ROLE IN THE TEAM?   Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to...

  • Administration Team Leader

    3 weeks ago

    Birmingham, United Kingdom West Midlands Fire Service Full time

    Administration Team Leader Administrative 1B Publish date: 25 June 2024 Closing date: 19 July 2024 at 11.59pm **Salary**: £30,296 - £32,076 Hours: 37 hours Overview West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people. Our vision is...

  • Customer Service

    3 weeks ago

    Birmingham, United Kingdom TNA Solutions Full time

    **The Company How would you like to work with an Australian founded, multiple award-winning international company recognized globally for innovation and rethinking the conventional. With facilities around the world and head office in Sydney, Australia, tna are an innovative and successful integrated food processing and packaging solutions company with over...

  • Customer Team Leader

    1 month ago

    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Exchange Square, Unit 3, 46 The Priory Queensway, Birmingham, B4 6FN- Pay: £13.32 per hour- Contract: 28 hours per week + regular overtime, permanent, part time- Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed...

  • Customer Team Leader

    2 weeks ago

    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, 1 Colmore Row, Birmingham, B3 2BJ- Pay: £13.32 per hour- Contract: 30 hours per week + regular overtime,- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- -...

  • Customer Team Leader

    3 weeks ago

    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Exchange Square, Unit 3, 46 The Priory Queensway, Birmingham, B4 6FN- Pay: £13.32 per hour- Contract: 39 hours per week + regular overtime, permanent, full time- Working pattern: varied shifts 5 out of 7 days including early mornings (store opening) and late evenings (store closing) and weekends, to be discussed at...

  • Service Team Leader

    2 weeks ago

    Birmingham, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Team Supervisor   - Birmingham Monday - Friday (6 am start time) : £24048 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service? Are you passionate about developing your staff to their full potential? Do you...

  • Service Team Leader

    2 weeks ago

    Birmingham, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Team Supervisor  - BirminghamMonday - Friday (6 am start time) : £24048 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service?Are you passionate about developing your staff to their full potential?Do you possess excellent...

  • Customer Team Leader

    1 month ago

    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1 Colmore Row, Birmingham, Birmingham, B3 2BJ - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time - Working pattern: 4 Varied shifts over 7 days including early mornings store opening 5am, afternoons, late evenings store closing 10pm and weekends, to be discussed...