Service Team Leader
3 months ago
Initial Washroom Hygiene - Team Supervisor - Birmingham
Monday - Friday (6 am start time) : £24048 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site),
Do you want to lead a team to achieve excellent levels of service?
Are you passionate about developing your staff to their full potential?
Do you possess excellent forward planning skills and the ability to remain calm under pressure?
If so this could be the role you are looking for
As a Service Team Leader for Initial Washrooms you will be essential in helping us deliver and maintain high quality service across the Birmingham area.
Overall job purpose:
To support the service management operations whilst continuously improving the quality and efficiency of the customer service provided by the Service Centre.
By ensuring all team members under your accountability deliver a first class service to all customers at maximum efficiency and minimum cost.
Support and co-ordinate driver resource, whilst managing and developing those drivers based at the service centre, contributing to the development of an efficient service centre environment.
The Job
As a Service Team Leader, you will be responsible for :
● Daily management of a team of up to 10 Service Drivers across a geographical area within the branch
● Working collaboratively with the other Team Leaders to plan and coordinate the Service Drivers so that each customer receives the right service as promised
● Liaising with customers to resolve issues / complaints
● Supporting the Service and Branch Managers with their decisions on how to improve the quality, efficiency and customer service provided by the branch
● Monitoring the team's performance through various methods including quality checks and accompanied customer service visits to develop each driver and drive the improvement of performance levels and customer satisfaction
● Communicating with the warehouse staff on the routes each driver will take and the products they will need on their vans
● Supporting the Sales Team with planning of installations to exceed customer expectations
Who are we?
We are Rentokil Initial, a FTSE 100 Group with a small company feel. We want our staff to enjoy working
here and you'll find our people to be honest, approachable and outwardly friendly; whether it's at 06:00 in
the morning or on their way home.
You will be a Service Team Leader for Initial Washrooms, one of the UK’s leading providers of washroom,
hygiene and floorcare services. These services may not be the most glamorous but they are an essential
for all businesses
We are a government accredited learning organisation which means we deliver the best training,
qualifications and opportunities to our people. We invest a great deal in this area to make sure you are
ready for promotion opportunities when they come. This could mean promotion from a Service Team
Leader to Service Management or Branch Management in the future
Requirements:
If you are the right fit for our Service Team Leader vacancy, you will:
Have demonstrated leadership skills in any work environment Have worked in or be ready for a fast-paced and varied work environment Hold a full UK Driving Licence with a maximum of 6 points Experience in managing within a service delivery environment would be an advantage but don't worry wewill train you in all the aspects needed to be successful within our industry
Benefits:
We reward you in a number of ways:
A basic salary of £24048 A grading system with higher salary bandings for consistently strong performance Monthly bonus scheme Sales leads commission RI Rewards (includes cashback and discounts on multiple retailers) Being part of an organisation that promotes and develops their staff from within Job security as part of a FTSE 100 company.If you've made it this far, you must click apply Don't miss this opportunity to make the best working decision possible.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.
.
-
Group Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Team Tutor, LLC Full timeJob Title: Group Manager - Team LeaderAbout Team Tutor, LLCTeam Tutor, LLC is a leading provider of care and support services for children and young people. Our mission is to provide a safe and nurturing environment that fosters growth, healing, and development.Job SummaryWe are seeking a highly skilled and compassionate Group Manager - Team Leader to join...
-
Group Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Team Tutor, LLC Full timeJob Title: Group Manager - Team LeaderAbout Team Tutor, LLCTeam Tutor, LLC is a leading provider of care and support services for children and young people. Our mission is to provide a safe and nurturing environment that fosters growth, healing, and development.Job SummaryWe are seeking a highly skilled and compassionate Group Manager - Team Leader to join...
-
Service Team Leader
3 months ago
Birmingham, United Kingdom Rentokil Initial Full timeInitial Washroom Hygiene - Team Supervisor - BirminghamMonday - Friday (6 am start time) : £24048 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service?Are you passionate about developing your staff to their full potential?Do you possess excellent...
-
Senior Pensions Team Leader
4 months ago
Birmingham, United Kingdom West Midlands Fire Service Full time**Senior Pensions Team Leader** It’s an exciting time to be part of West Midlands Fire Service (WMFS). Our vision is to make the West Midlands safer, stronger, and healthier. Our highly-trained staff aim to deliver the best fire, rescue and risk reduction services which have our communities at heart - helping them to stay safe and to thrive. WMFS is a...
-
Multi Services Team Leader
3 months ago
Birmingham, United Kingdom Williams Lea Full timeMulti Services Team Leader **Salary**: Up to £28,000 (DOE) per annum plus company benefits Location: Birmingham, B3 Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 1 hours unpaid lunch break, 9am-5:30pm (can be flexible with hours but will be discussed further at interview) Work model: Fully onsite due to nature of...
-
Service Team Leader
1 week ago
Birmingham, Birmingham, United Kingdom Rentokil Initial Full timeJob Title: Service Team LeaderWe are seeking a highly motivated and experienced Service Team Leader to join our team at Rentokil Initial in Birmingham. As a Service Team Leader, you will be responsible for leading a team of Service Drivers to deliver exceptional customer service and maintain high-quality service standards.Key Responsibilities:Manage a team...
-
Service Team Leader
1 week ago
Birmingham, Birmingham, United Kingdom Rentokil Initial Full timeJob Title: Service Team LeaderWe are seeking a highly motivated and experienced Service Team Leader to join our team at Rentokil Initial in Birmingham. As a Service Team Leader, you will be responsible for leading a team of Service Drivers to deliver exceptional customer service and maintain high-quality service standards.Key Responsibilities:Manage a team...
-
Customer Service Team Leader
3 months ago
Birmingham, United Kingdom Midland Heart Full time**The Role** Are you an experienced team leader looking for a fresh challenge? Do you have a passion for delivering excellent customer service and the ability to instil this passion into your team of Customer Service Officers? We have an exciting Customer Hub Team Leader opportunity within our Customer Contact Centre. This is a full-time, permanent role...
-
Service Team Leader
2 weeks ago
Birmingham, Birmingham, United Kingdom Rentokil Initial Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Team Leader to join our team in Birmingham. As a Service Team Leader, you will be responsible for leading a team of up to 10 Service Drivers across a geographical area within the branch.Key ResponsibilitiesManage and develop a team of Service Drivers to deliver high-quality service to...
-
Service Team Leader
2 weeks ago
Birmingham, Birmingham, United Kingdom Rentokil Initial Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Team Leader to join our team in Birmingham. As a Service Team Leader, you will be responsible for leading a team of up to 10 Service Drivers across a geographical area within the branch.Key ResponsibilitiesManage and develop a team of Service Drivers to deliver high-quality service to...
-
Service Team Leader
3 weeks ago
Birmingham, Birmingham, United Kingdom Rentokil Pest Control South Africa Full timeJob SummaryWe are seeking a highly motivated and experienced Service Team Leader to join our Accommodation Services team. As a Service Team Leader, you will be responsible for leading a team of Service Drivers to deliver exceptional customer service and maintain high-quality service standards across the region.Key ResponsibilitiesTeam Leadership: Lead a team...
-
Service Team Leader
3 weeks ago
Birmingham, Birmingham, United Kingdom Rentokil Pest Control South Africa Full timeJob SummaryWe are seeking a highly motivated and experienced Service Team Leader to join our Accommodation Services team. As a Service Team Leader, you will be responsible for leading a team of Service Drivers to deliver exceptional customer service and maintain high-quality service standards across the region.Key ResponsibilitiesTeam Leadership: Lead a team...
-
Service Delivery Team Leader
4 months ago
Birmingham, United Kingdom Engineius Vehicle Movement Exchange UK LTD Full timeService Delivery Team Leader Birmingham About Engineius Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in 2018 we have...
-
Head of IT
3 weeks ago
Birmingham, Birmingham, United Kingdom Leader Recruitment Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Head of IT to join our team at Leader Recruitment Group. As a key member of our organization, you will play a critical role in developing and implementing innovative IT solutions to support students with Special Educational Needs and Disabilities (SEND).Key Responsibilities:Develop and lead the...
-
Head of IT
3 weeks ago
Birmingham, Birmingham, United Kingdom Leader Recruitment Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Head of IT to join our team at Leader Recruitment Group. As a key member of our organization, you will play a critical role in developing and implementing innovative IT solutions to support students with Special Educational Needs and Disabilities (SEND).Key Responsibilities:Develop and lead the...
-
Hotel Services Team Leader
4 months ago
Birmingham, United Kingdom Spire Healthcare Full time**Hotel Services Team Leader | Permanent | Solihull | Competitive Salary plus Benefits | Full Time |** Spire Parkway Hospital are currently recruiting for a Hotel Services Team Leader. **Duties and responsibilities** - To ensure all staff are adequately trained to provide the highest standards of housekeeping - Support the Hotel Service Manager with...
-
Team Leader for Service Operations
1 month ago
Birmingham, Birmingham, United Kingdom Rentokil Initial Full timeInitial Washroom Hygiene - Team LeaderAre you ready to take on a leadership role that emphasizes exceptional service delivery?Do you have a passion for mentoring and guiding your team members towards their professional growth?Can you maintain a high level of organization and composure in challenging situations?If these qualities resonate with you, this...
-
Group Leader
4 days ago
Birmingham, Birmingham, United Kingdom Team Tutor, LLC Full timeAbout Aston Childrens CareAston Childrens Care is a leading provider of care and support services for children and young people. Our mission is to provide a safe and nurturing environment that fosters growth, healing, and development.Job OverviewWe are seeking a highly skilled and compassionate Team Leader to join our team. As a Team Leader, you will play a...
-
Group Leader
4 days ago
Birmingham, Birmingham, United Kingdom Team Tutor, LLC Full timeAbout Aston Childrens CareAston Childrens Care is a leading provider of care and support services for children and young people. Our mission is to provide a safe and nurturing environment that fosters growth, healing, and development.Job OverviewWe are seeking a highly skilled and compassionate Team Leader to join our team. As a Team Leader, you will play a...
-
Group Leader
3 days ago
Birmingham, Birmingham, United Kingdom Team Tutor, LLC Full timeAbout Aston Childrens CareAston Childrens Care is a leading provider of care and support services for children and young people. Our mission is to provide a safe and nurturing environment that fosters growth, healing, and development.Job OverviewWe are seeking a dedicated and compassionate Team Leader to join our team. As a Team Leader, you will play a...